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question asked: Feb 15 '17, 4:55 p.m.
question was seen: 2,327 times
last updated: Feb 21 '17, 9:12 p.m.

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RTC error viewing dashboard

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Matthew Clark (107●1●12●45) | asked Feb 15 '17, 4:55 p.m.

RTC version 5.0.2 with iFix016.

We recently had to revert some databases from backups becuase of corrupted data. When viewing the RTC dashboard, I get this error....

"We're Sorry...

The dashboard can't be created because the server is in read-only mode. After the server exits read-only mode, refresh the page to see the dashboard. ID CRJAZ5039E

Service Unavailable Error 503: CRJZS5787E The following RDF index cannot be read or used: internal triple live index. Query-based operations do not work, and the application might not work at all. Before you can continue, this issue must be fixed. "

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Lily Wang (4.9k●7●14) | answered Feb 15 '17, 5:56 p.m.

It seems you only restored the database backup but not index so the index and database are inconsistent now.

To fix the issue, you need to rebuild index.
The technote and forum below provide details:

Matthew Clark selected this answer as the correct answer
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Matthew Clark commented Feb 21 '17, 9:12 p.m.

Thanks Lily!  repotools-jts -reindex all command worked

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