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question asked: Jan 26 '17, 8:21 a.m.
question was seen: 3,890 times
last updated: Feb 06 '17, 8:23 a.m.

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How to enable "Change and Configuration Management - Work Item Metrics"

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Rafael Pirolla (16●4●9) | asked Jan 26 '17, 8:21 a.m.

 Hello,


The data collection job to run work item metrics is grayed out on the DCC interface. How can one enable it?

Cheers,
Raf

Comments
Cathy Xu commented Jan 29 '17, 11:36 p.m.

Hi Rafael,

Is Work Item Metrics the only one job that is greyed out? Or there are some other jobs greyed out as well?
Usually those History and Statistics jobs are disabled by default, but they are unchecked - means Disabled, not greyed out.

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Lucas Pascoal (13●4) | answered Jan 30 '17, 7:12 a.m.

Hi Cathy,
I'm also having the same problem, but in my settings several options are disabled for editing. Do you know what that might be? Thank you!
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permanent link
Cathy Xu (390●5●15) | answered Jan 30 '17, 8:07 p.m.

Hi Lucas,

When the job(s) are in the "Running" status, they are greyed out. Can you please check if that is the case for you?
Thanks!

Comments
Rafael Pirolla commented Jan 30 '17, 8:32 p.m.

Hi Cathy, thanks for the interest!


These jobs do not have the run button at their right, only the delete one.

Cheers,
Raf 

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Cathy Xu (390●5●15) | answered Jan 30 '17, 8:48 p.m.

DCC Job running status

Comments
Cathy Xu commented Jan 30 '17, 8:50 p.m.

Hi Raf,

Do you see similar status as above screen shot? i.e. when a job is "Running" it is greyed out.

Rafael Pirolla commented Jan 30 '17, 8:51 p.m.

Hi,


They are Idle, also.

Cheers,
Raf 

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Kenji Sarai (960●3●9) | answered Jan 30 '17, 9:19 p.m.

Hi Raf,

Please check dcc.log and dcc-etl.log to see any problem, particularly with the connection between the DCC and JRS or JTS. Are all other jobs in Change and Configuration Management running fine?

Comments
Rafael Pirolla commented Jan 31 '17, 7:53 a.m. | edited Jan 31 '17, 7:53 a.m.

 There a lot of FileNotFoundException regarding lucene indexes in the logs.


01/10/2017 17:00:11,555 [dcc.jfs.indexer.text.live] ERROR com.ibm.team.jfs  - CRJZS5429E Erro ao confirmar o índice Lucene para o disco
java.io.FileNotFoundException: /opt/IBM/RRDI/6.0.2/dcc/JazzTeamServer/server/conf/dcc/indices/_4gtVY3zVdeCGp5ldAT7r7Q/jfs-textindex/_tf.fnm

Raf

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Lucas Pascoal (13●4) | answered Feb 06 '17, 8:23 a.m.

Raf,

Any news? I have not found any documentation related to this problem.

Lucas

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