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question asked: Sep 02 '09, 10:41 a.m.
question was seen: 4,784 times
last updated: Sep 02 '09, 10:41 a.m.

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Terminal state on work items really terminal ?

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Martin Bailey (66●8●5) | asked Sep 02 '09, 10:41 a.m.
If I have a user who has accidentally closed a work item, is there any way that the work item can be reset to a prior state ?

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Ralph Schoon (63.1k●3●36●46) | answered Sep 02 '09, 1:11 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi,

one way I could think about would be to extend the workflow to have a re-open action.
You could then ose the action to get the work item out of the closed state. In RTC 2.0 you could even restrict the users allowed to do that.

Ralph
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Patrick Streule (4.9k●2●1) | answered Sep 03 '09, 8:50 a.m.
JAZZ DEVELOPER
one way I could think about would be to extend the workflow to have a
re-open action.
You could then ose the action to get the work item out of the closed
state. In RTC 2.0 you could even restrict the users allowed to do
that.

As a temporary workaround, you could also change the type of the work item
to a type with another workflow and back. This will reset the workflow.

--
Regards,
Patrick
Jazz Work Item Team

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