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question asked: Oct 19 '16, 9:36 a.m.
question was seen: 2,041 times
last updated: Oct 19 '16, 11:50 a.m.

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How to fix if a work Item history is blank and not updating. History not displaying

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sasi davuluru (13●5) | asked Oct 19 '16, 9:36 a.m.
 Hi,

We are using Rational 6.0.1. In the web-console, the history tab in a work item is blank and it is not updating for any changes to the work item.  The history tab doesn't update or show any values there. It is just blank. Is it a server side issue. How to fix it.

Thank you

Sasi-

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Luis Peregrina (181●1●4) | answered Oct 19 '16, 9:52 a.m.
JAZZ DEVELOPER
Hello Sasi, most likely there is an exception thrown and not displayed, does ccm.log contain anything about the time you open the work item or see the history?
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sasi davuluru commented Oct 19 '16, 11:50 a.m.

 Hell Luis,

Thank you for the reply. In the webconsoleit is not showing any error, just a blank page. When I checked the ccm.logs. It is showing for work item.common,internal.rest.IWorItemRestService/workItem2   Errorcom.ibm.team.process.commonjava.lang.Nullpointer Exception

Sasi-

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