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question asked: Sep 26 '16, 11:37 a.m.
question was seen: 1,678 times
last updated: Sep 26 '16, 8:14 p.m.

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Artifacts lost in sandbox

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andrew s (11●1●3) | asked Sep 26 '16, 11:37 a.m.
 I've been using the DOORS NG Sandbox, 6.0.2, for a while now and today it's acting up. Any artifacts that I have edited today have now been lost. The artifact just isn't there - when i browse artifacts, they are missing and the quick search can't find them.

I also can't access my project dashboard and get this error: 
The list of artifacts cannot be displayed.
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ID CRRRW7611W  The server was unable to generate the list of artifacts in a reasonable period of time. Try making the filter more specific. For example, specify which artifact types to display, and try to open the list again.

Searching the CRRRW7611W error online says the index needs to be rebuilt, which seems straightforward, except I'm using the sandbox and can't access the server directly. How can I get the sandbox server to rebuild its index of my project?


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Donald Nong commented Sep 26 '16, 8:14 p.m.

You can't. I have the same problem with "sandbox-01". Hopefully the webmaster sees this post will rectify the issue before long.

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