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API to fill issuer field in support type workitem


Saran R (1337) | asked Jun 15 '16, 10:30 a.m.
Hello,

I am using ALM client API to work on my customized tool.

Whenever the support request comes through an email, i am creating support workitem out my email. I have set all attributes other than 'Issuer' text. Please let me know the API to fill the 'Issuer' text box by passing string.

Thanks.

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sam detweiler (12.5k6195201) | answered Jun 15 '16, 11:39 a.m.
what alm tool?

issuer (reported by, .. ) requires that the user be registered in the RTC system. it is not a 'string', it is a User entry from the RTC user database

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Saran R commented Jun 16 '16, 12:29 a.m.

Thanks for your response Sam. I am developing one tool by using RTC Client libraries.
From an email i am creating support ticket via plugin project code. In that i couldn't find how to fill issuer text box value via java code.

For example: if ‘A’ person has sent an email for some issue then issuer should be 'A' when i am creating support ticket. I have retrieved the name but i don't know how to set it automatically via API.

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