Calculating custom fields.
All,
CLM 502
There is a group that uses a "process" that assigns a "department" field and then the Owned-By. When that department analyzes that they are not the owner, they change the "department" field and Owned-By to another...and so on.
Management wants to know:
How long was it with Department A, B, or C?
Is there anything available that can help me out on this?
CLM 502
There is a group that uses a "process" that assigns a "department" field and then the Owned-By. When that department analyzes that they are not the owner, they change the "department" field and Owned-By to another...and so on.
Management wants to know:
How long was it with Department A, B, or C?
Is there anything available that can help me out on this?
2 answers
You can do this, but it is not going to be trivial.
JavaScript https://jazz.net/wiki/bin/view/Main/AttributeCustomization makes it very hard to detect a state change I would not do this
Java (work item save follow up action/participant) can do this and store the data in some custom attribute https://rsjazz.wordpress.com/?s=participant
Could maybe calculated with a asynchronous task https://rsjazz.wordpress.com/2015/10/16/due-date-notifier-an-asynchronous-task-example/
Could potentially be calculated if needed by iterating the work item history
JavaScript https://jazz.net/wiki/bin/view/Main/AttributeCustomization makes it very hard to detect a state change I would not do this
Java (work item save follow up action/participant) can do this and store the data in some custom attribute https://rsjazz.wordpress.com/?s=participant
Could maybe calculated with a asynchronous task https://rsjazz.wordpress.com/2015/10/16/due-date-notifier-an-asynchronous-task-example/
Could potentially be calculated if needed by iterating the work item history