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question asked: Aug 13 '09, 2:30 a.m.
question was seen: 4,194 times
last updated: Aug 13 '09, 2:30 a.m.

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Setting up the link between RTC and RQM project area

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Maria Amalan (78●41●64) | asked Aug 13 '09, 2:30 a.m.
Hi,
Regarding an error that I am getting while linking the project areas in RTC and RQM 2.0.
After configuring the Cross-Server Communication in both RTC and RQM, I am trying to link the Project Area in both RTC and RQM.
1. Go into the Jazz Project Administrations in the Admin access in RQM
2. Click on the Project name
3. At the bottom of the page, under the Links section, I click Add
4. I am getting a popup to give the RTC login credentials
5. When I enter the username/password, getting the following error in the login page
Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again.

Also getting the following error in the Add Link page:
Problem Fetching Remote Data:
Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.126.205.157%3A9443%2Fjazz%2Frootservices, Status: 401

What is the reason for the above error.

4 answers

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0
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Michael Walker (992●15●201●157) | answered Aug 13 '09, 12:45 p.m.
Hi,
Regarding an error that I am getting while linking the project areas in RTC and RQM 2.0.
After configuring the Cross-Server Communication in both RTC and RQM, I am trying to link the Project Area in both RTC and RQM.
1. Go into the Jazz Project Administrations in the Admin access in RQM
2. Click on the Project name
3. At the bottom of the page, under the Links section, I click Add
4. I am getting a popup to give the RTC login credentials
5. When I enter the username/password, getting the following error in the login page
Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again.

Also getting the following error in the Add Link page:
Problem Fetching Remote Data:
Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F9.126.205.157%3A9443%2Fjazz%2Frootservices, Status: 401

What is the reason for the above error.


I had this same issue and couldn't figure out how to solve it. I thought it might have been a firewall issue.
I ended up installing RQM and RTC on the same machine and then I got the integration working.
0
permanent link
Darin Swanson (316●1) | answered Aug 13 '09, 7:05 p.m.
I can attempt to answer the problem with the rootservices resource
A 401 indicates that you are not authorized to read the resource which seems
wrong as you are attempting to read the rootservices resource for the RQM
server at this point.

How are you logged into the RQM server is it with using the ip address
9.126.205.157 or with a resolved name?

I believe the OAuth layer does not recognize something like localhost is
equivalent to 9.126.205.157 so you get a not authorized when attempting to
read the rootservices even though you are already logged into that server.

Darin
Jazz Process Team

"miwalker" <miwalker> wrote in message
news:h61gdf$j7a$1@localhost.localdomain...
maamalanwrote:
Hi,
Regarding an error that I am getting while linking the project areas
in RTC and RQM 2.0.
After configuring the Cross-Server Communication in both RTC and
RQM, I am trying to link the Project Area in both RTC and RQM.
1. Go into the Jazz Project Administrations in the Admin access in
RQM
2. Click on the Project name
3. At the bottom of the page, under the Links section, I click Add
4. I am getting a popup to give the RTC login credentials
5. When I enter the username/password, getting the following error
in the login page
Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection.
Please try again.

Also getting the following error in the Add Link page:
Problem Fetching Remote Data:
Unable to load URL:
/jazz/proxy?uri=https%3A%2F%2F9.126.205.157%3A9443%2Fjazz%2Frootservices,
Status: 401

What is the reason for the above error.

I had this same issue and couldn't figure out how to solve it. I
thought it might have been a firewall issue.
I ended up installing RQM and RTC on the same machine and then I got
the integration working.
0
permanent link
Maria Amalan (78●41●64) | answered Aug 14 '09, 12:19 a.m.
I can attempt to answer the problem with the rootservices resource
A 401 indicates that you are not authorized to read the resource which seems
wrong as you are attempting to read the rootservices resource for the RQM
server at this point.

How are you logged into the RQM server is it with using the ip address
9.126.205.157 or with a resolved name?

I believe the OAuth layer does not recognize something like localhost is
equivalent to 9.126.205.157 so you get a not authorized when attempting to
read the rootservices even though you are already logged into that server.

Darin
Jazz Process Team

"miwalker" <miwalker> wrote in message
news:h61gdf$j7a$1@localhost.localdomain...
maamalanwrote:

I had this same issue and couldn't figure out how to solve it. I
thought it might have been a firewall issue.
I ended up installing RQM and RTC on the same machine and then I got
the integration working.



maamalan - I have installed both RTC and RQM in the same machine. Not sure even then why its not working.


maamalan - I am using the ip address and not an alias name. While directly accessing the RTC rootservices from the browser, I am able to see the RQM server details and vice versa. Why am I still not able to establish the link?
0
permanent link
Maria Amalan (78●41●64) | answered Aug 18 '09, 7:31 a.m.
I re-configured both RTC and RQM Advanced Properties in Admin with the resolved names (https://rtc:9444/jazz) instead of the IP Address. And now I am able to setup the link.

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