How to retrieve information from other system to fill the work item attributes?
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The requirement is that when user type number in the "supportId" attribute for one work item, the other work item attributes such as customer name, customer contact information, problem summary can be retrieved from the support system.
We thought it will be prefect if we can add a button in the work item editor, when click the button, back-end can retrieve the attribute information from support system and set as RTC work item attribute values. But I found the work item editor customization is complex. Is there an easy way to achieve my requirements? |
2 answers
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Ralph Schoon (60.7k●3●36●43)
| answered Apr 05 '16, 2:11 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I am not aware of a way to do this.
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Comments
A button would be a custom editor presentation. Otherwise I am not aware of a common way to add this to the Web and Eclipse UI. You can use this approach, but only in the Web UI: Creating a Linked Defect from a Work Item Editor Toolbar Action