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Doors Add-on plugin installation is not starting

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Mustafa Askin
(108●7●13) Mar 09 '16, 9:14 a.m.
 Hi,

I use DOORS 5.0.2 (iFix007) and I am not able to install doors add-on for editing graphical artifact.

The problem is the installation process is not even starting.

I tried these steps and still couldn't figure out why it is not starting.

https://server:port/rm/addons/rmBrowserAddOn-version.cab These cab file is not exist in server too.

I'm using internet explorer 11.0.

Any help would be appreciated.


1 vote

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Håkan Kristiansson
Mar 09 '16, 9:36 a.m.

Did you try downloading it with https://server:port/rm/addons/rmBrowserAddOn-version.cab

or with https://server:port/rm/addons/rmBrowserAddOn-5.0.1.0_0.cab

(replacing version with the actual version)

Mustafa Askin
Mar 09 '16, 9:51 a.m.

of course. I did. Error is 404 not found. 


We have 3 environments, I check all the servers to find that .cab file

Bas Bekker
JAZZ DEVELOPER Mar 09 '16, 11:21 a.m.

For starters, to physically check for the cab file on a 5.0.2 server, look at <server install dir>/conf/rm/resources/addons/
There you should see both the cab file for IE, and the xpi file for Firefox.

And any chance you are using a 64 bits version of IE? It's not supported...

1 vote

Mustafa Askin
Mar 09 '16, 1:37 p.m.

 Hi,


Thank you. I found the cab file and I extract it and I run "install-rmBrowserAddOn-5.0.1.0_0.cmd"

After installation complete, I see "C:\Users\<username>\IBM\RMAddOn-5.0.1.0" directory but when I open internet explorer, I am still not able to edit artifacts. 

(There is no rm plugin in "manage add ons" menu in internet explorer and I'm sure I am working with 32bit IE )

Donald Nong
Mar 09 '16, 9:58 p.m.

If you ran the "install-rmBrowserAddOn-5.0.1.0_0.cmd" script, it did not do anything good to you. Did you actually see the output of the script? The correct script to use is "deploy-rmBrowserAddOn-5.0.1.0_0.cmd", which can also be found on the server. This is all documented in the article that you followed.
https://jazz.net/library/article/1088#Scripted_Installation

1 vote

Mustafa Askin
Mar 10 '16, 2:43 a.m.
I also check that article too. The directory below in my server,

 C:\Program Files\IBM\JazzTeamServer_502\server\tomcat\webapps\rm\addons

Mode             Name
d---                     extra
d---                     nls
-a--                 browserAddOnInfo.js
-a--                 install.htm
-a--                 install.png
-a--                 install2.htm
-a--                 installCab.htm

As you can see, there is no cab file or .cmd file to run. How can I get these files mentioned in articles ?

Donald Nong
Mar 10 '16, 3:06 a.m.

Umh...I thought that's obvious, but probably not. The .cmd file is in the "extra" folder.

Mustafa Askin
Mar 10 '16, 3:09 a.m.

 yes, there is "deploy-rmBrowserAddOn-5.0.1.0_0.cmd" file in extra folder, but .cab file is still missing.

Donald Nong
Mar 10 '16, 3:50 a.m.

You already have the .cab file from a different folder.

Mustafa Askin
Mar 10 '16, 3:54 a.m.

 Hi Donald,


Which folder you mean ?

Donald Nong
Mar 10 '16, 4:15 a.m.

It seems that we're playing games. I quote what you said 14 hours earlier. So where did you find the .cab file? That's the file you need.

Thank you. I found the cab file and I extract it and I run "install-rmBrowserAddOn-5.0.1.0_0.cmd"

Mustafa Askin
Mar 10 '16, 5:01 a.m.
 No. I thought there should be another .cab file too in "server\tomcat\webapps\rm\addons" directory, that's why I said that. Because the .cab file I found version is different than script requires. It says, "deployment cab does not exist at .... rmBrowserAddOn-5.0.0.0_0.cab unable to process." then closed.

Then I changed the file name to "rmBrowserAddOn-5.0.1.0_0.cab" to "rmBrowserAddOn-5.0.0.0_0.cab" and I run cmd script it gives error below.

USER MUSTAFA DOES NOT EXIST
UNABLE TO PROCEED
DONE

Donald Nong
Mar 10 '16, 11:15 p.m.

Not sure what went wrong on your side - it works just fine in my environment. Both the .cab and .cmd files should have "5.0.1" in their names, even that's for RDNG 5.0.2.

Mustafa Askin
Mar 11 '16, 4:31 a.m.

Here is the full output:


CMD.EXE was started with the above path as the current directory.
UNC paths are not supported.  Defaulting to Windows directory.
THE SCRIPT IS EXECUTED IN ELEVATED PRIVILEGE MODE
THE MACHINE IS 64 BIT
INTERNET EXPLORER VERSION 9 HAS BEEN DETECTED
ERROR: The system was unable to find the specified registry key or value.
* CABINET:\DOORS\rmBrowserAddOn-5.0.0.0_0.cab
* ADMINISTRATOR: true
* 64BIT: true
* REGISTER_ALL_USERS: false
* IE8: false
* IE9: true
* FF 3.6: false
* FF 4 OR LATER: false
* USER: MUSTAFA
* SID:
* PROFILE:
* LOAD_REGISTRY:
USER MUSTAFA DOES NOT EXIST
UNABLE TO PROCEED
DONE

Donald Nong
Mar 11 '16, 4:26 a.m.

What Windows command did you run? If "MUSTAFA" the correct Windows account? Note that your current logged in account is "B4U6SGB". If you just want to install for yourself, you can omit the username at the end of the command.

Mustafa Askin
Mar 11 '16, 4:36 a.m.

 I test this script with 2 users on different computers.(MUSTAFA & B4U6SGB) 

While pasting the output here, I mixed two output(because of character limit,I paste log section by section) sorry.
I fix the output. Sorry for the confusion.

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Question asked: Mar 09 '16, 9:14 a.m.

Question was seen: 3,872 times

Last updated: Mar 11 '16, 4:36 a.m.

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