when I tried to save work item, I got this error message : Could not save work item. unknown action 'com.ibm.team.workitem.defectWorkflow.action.confirm'.
2 answers
Jane,
I guess you need to look into the details of the config / some suggestions:
1. Permissions firstly (just to see what's there) - What role / restrictions are applied to that Action / State Change and it it's there? Who can Change the State for that Action.
2. Configuration updates? has anyone updated the Work Item > Workflow?
3. Search in the Process config > for that Action ID "com.ibm.team.workitem.defectWorkflow.action.confirm" is it there? if not what's happened
4. If you have made updates to "Workflows" and not investigated/reviewed any impacts on existing data then this may cause problems.
5. Lastly review the History of the Projects configuration to see when and if it's been removed.
Regards
Matt Muller
Comments
Hi Matt,
it sounds - and I don't know how the system got there - as if there is a problem with the workflow "Defect workflow".
Here a part of the specification:
startActionId="com.ibm.team.workitem.defectWorkflow.action.confirm"> Something is wrong with the Initialize action.
It might be better to involve support. Not sure.
Comments
Jane,
I agree with Ralph, prob. best if you are new to RTC to get support involved.
Hi Ralph,
Jane,
Ralph's screenshot is just notional as a sample configuration. Your own configuration may very well be different. The "Start Action" just defines which action is used when creating the work item. So you'll have to pick from among the actions defined in your own workflow. It might not be called "Initialize". In our environment, we usually use "Create" and in at least one case we use "Open". Just use whatever action makes the most sense for your own workflow.