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How to Send Mail to group of user when State of workitem changes ?

Shruti Shelar (1111) | asked Feb 02 '16, 7:38 a.m.

Hi Team,

I have created workitems, now my requirement is I have to automate mail sending to a group of users whenever state of workitem changes to Submitted/final ?

Second requirement is to automate mail sending for Requestor, Request Subscriber and to the group of other users whenever any state changes of workitem ?

I tried writing Java Code but not sure how to implement that code in RTC. Could anyone help me how I can achieve my requirement ? Is RTC already having this type of functionality ,if so from where I can get the source code and do necessary changes as per my requirement ?

2 answers

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Ralph Schoon (63.0k33645) | answered Feb 02 '16, 7:46 a.m.
There is mail notification available in the product for the owner, creator and subscribed users.

If you have requirements beyond that, you will have to create
  • A follow up action/participant
  • An Asynchronous task
  • An Event handler

To start with these tasks read the referenced workshop explains how to create a follow up action and how to detect state changes in the server API. shows the mail API available in the server API as well as how an asynchronous task works. I have no example for an event handler yet.

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Farhan Habib (156) | answered Feb 02 '16, 8:31 a.m.
 Hi Shruti,

I just want to share my experience that:

IBM provided mail service does not support HTML rendering, So you can use Java Mail Service with
content type: text/html 
to achieve this task in your server or client extension.

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