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question asked: Dec 14 '15, 5:58 p.m.
question was seen: 1,571 times
last updated: Dec 23 '15, 12:23 a.m.

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Can't revert Owned By to Unassigned

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Colleen Lhota (11●1) | asked Dec 14 '15, 5:58 p.m.
edited Dec 15 '15, 7:57 a.m.
When a work item is initially created, the Owned By field is set to Unassigned.  But once we change it to a person, we can't change it back to Unassigned using the Web UI -- it's not a choice for the Owned By field.  We can revert it to Unassigned via Eclipse.  Any idea why we can't do it in the Web UI?

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Ralph Schoon (62.3k●3●36●43) | answered Dec 15 '15, 8:26 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I have definitely been able to do that in all UI's and in various versions. Which version? Do you have set the owner to required maybe?
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Colleen Lhota commented Dec 15 '15, 10:56 a.m.

We had this problem in RTC V5 and still have it now on V6.  I don't think Owned By is required, since I can set it to Unassigned in Eclipse.  My current theory is that it has to do with Unassigned not being a member of the team area.

Ralph Schoon commented Dec 15 '15, 11:08 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Unassigned is a unique user ID that is in the code. You might want to check with support, what is happening.

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Colleen Lhota (11●1) | answered Dec 15 '15, 1:39 p.m.
edited Dec 15 '15, 4:10 p.m.
I fixed it, kind of.  I figured out which Team Area was being used (which people didn't have yellow triangles) and added Unassigned to that team area (with a role).  Now that I did that, Unassigned is a choice in the Web UI, yay!  The Team Area associations are still messed up.  But that problem will have to wait for another day :)
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Ralph Schoon commented Dec 16 '15, 2:25 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I have never, ever, ever seen a user "unassigned" in the user list of any system I have worked with in the user administration section or in any of the pick lists to ad them to a team area or project area.

You must have done something to your system that has overwritten or created a new unassigned user. I would reach out to support to try to figure out if this an be reset somehow.

Geoffrey Clemm commented Dec 23 '15, 12:23 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Like Ralph, I have always been able to use the WebUI to change the owner back to Unassigned.   Creating a team member whose user ID is "Unassigned" is definitely not a good idea ... it will produce significant confusion, especially in your queries and reports.  I agree with Ralph that you should work with support to figure out what is going wrong in your environment.

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