Is it possible that resolution value of the work item previously selected on the current state remains in the new state
One answer
This will depend on the work flow definition for the work item type. Not every status will display a resolution, nor will every status with some resolution have all/same resolutions as other status values. I would expect resolution to remain only if:
- Both before and after status have some set of resolutions available
-
The current resolution is common to both status values
Comments
Hi Kevin
The resolution is common on both status values. What happens is when I changed from Status A , to Status B the resolution becomes blank replacing the resolution set in Status A . You have to choose again the resolution.
this is probably a best practice. As the resolution depends on the state, when the state changes(even to the same), the UI clears the dependent value.
(we need this same behavior on dependent enums)
Thanks sam
I agree this is an issue. We actually opened a PMR for this and were told it was fixed in 6.0.2 but we are still seeing the same behavior. The resolution value blanks out and forces a user to choose a new value. Unless the user is careful to note the value before the state change (or review the history) this can cause inconsistent data.