Eclipse connection error but web client connects
The team was working with RTC 4.0 for a while now. However "suddenly" Eclipse connections are getting the following errors. I am am stuck on next steps to debug this issue. 
The web client can still connection from the same workstations. Looking in the logs we can see these errors (may or may not be related) 2015-10-16 13:05:31,406 [ jts: Remote license updater] WARN com.ibm.team.repository - CRJAZ1297I The list of floating licenses could not be updated. See nested exception for details. com.ibm.team.repository.common.TeamRepositoryException: CRJAZ1267I The list of floating licenses could not be retrieved from "https://ehealth.clm.ibm.com:9443/jts/service/com.ibm.team.repository.service.internal.license.IFloatingLicenseService/licenses". at com.ibm.team.repository.service.internal.license.FloatingLicenseClient.getFloatingLicenseList(FloatingLicenseClient.java:137) at com.ibm.team.repository.service.internal.license.FloatingLicenseClient.getFloatingPolicies(FloatingLicenseClient.java:151) at com.ibm.team.repository.service.internal.license.ManagedFloatingLicenseClient.getFloatingPolicies(ManagedFloatingLicenseClient.java:412) at com.ibm.team.repository.service.internal.license.LicenseService.updateRemoteFloatingLicenses(LicenseService.java:699) at com.ibm.team.repository.service.internal.license.LicenseService.access$8(LicenseService.java:697) at com.ibm.team.repository.service.internal.license.LicenseService$3$1.run(LicenseService.java:493) at com.ibm.team.repository.service.internal.TeamServiceContext.runAsAdmin(TeamServiceContext.java:141) at com.ibm.team.repository.service.internal.license.LicenseService$3.run(LicenseService.java:491) at java.lang.Thread.run(Thread.java:736) Caused by: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated at com.ibm.jsse2.SSLSessionImpl.getPeerCertificates(SSLSessionImpl.java:39) at org.apache.http.conn.ssl.AbstractVerifier.verify(AbstractVerifier.java:128) 2015-10-16 13:03:48,981 [ http-bio-9443-exec-4] ERROR vice.compatibility.license.internal.LicenseService - Error checking licenses com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.createExceptionFromResponse(CrossServerHttpClient.java:544) at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.checkResponse(CrossServerHttpClient.java:467) at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:441) at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:335) at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:453) at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:304) at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClientService.sendAndDeserialize(CrossServerHttpClientService.java:78) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:600) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) |
2 answers
|
Found the issue, an audit of the system users incorrectly archived the jts user, restoring the jts user account resolved the issue. Was able to dig and found this issue on the forum https://jazz.net/forum/questions/119143/how-do-i-resolve-a-crossserverhttpclientrestcommunicationexception-error-when-accessing-project-areas
|
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.
Comments
"The following error" should refer to a screenshot which is invisible in your post because you don't have enough reputation. Can you post the errors in words or put the screenshot somewhere else so others can see?
Also, you should check the Eclipse .log file rather than the server log files.
Well I would put the error but the system detects the error as spam.
It looked like "Error tracking new loaded workspace.Try refreshing to fix this problem.
Unable to obtain license to read SCM related data: null."
The .log file has the following (can't put the stack trace here as it is detected as a spam) "com.ibm.team.repository.common.LicenseNotGrantedException: Unable to obtain license to read SCM related data: null."