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question asked: Aug 03 '15, 1:42 a.m.
question was seen: 2,633 times
last updated: Aug 26 '15, 10:58 p.m.

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Installing DOORS Next Gen application

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lakshmi shree (57●13●43) | asked Aug 03 '15, 1:42 a.m.
 Hello 

I have installed the Jazz team server and RM application on my machine. Now I want to install ONLY the RM application on my teammate's machine , such that he can access the server on my machine.
Could you please guide me through this ? I read the instructions on IBM Knowledge Center but I cannot find the option Install Rational DOORS Client in the Install Clients page of the IBM Installation Manager . Any help asap greatly appreciated.


Thanks in advance!

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Taki Nakajo (1.1k●28●46) | answered Aug 03 '15, 3:55 a.m.
Hi Iakshmi,
There is no DNG desktop client. Your teammate simply access to the RM (DNG) server (e.g https://<server>:9443/rm) by a browser. 
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lakshmi shree commented Aug 03 '15, 8:40 a.m.

Hello Taki

Thanks for the answer. It would be great if you could let me know how to access the server from another machine without installing DNG application. I am getting DNS lookup failed error when I try to access the server. I know this does not really fall within the category of DOORS , but it would be really useful.

Howard Hsiao commented Aug 03 '15, 10:20 a.m. | edited Aug 03 '15, 9:59 p.m.
JAZZ DEVELOPER
There is no desktop DOORS Next Generation client.

To access from other machines:

1. Make sure you have an server URI (either IP or hostname) that is accessible from other machines.
You mentioned about DNS error.
Make sure that the client machines can get the server hostname resolved via DNS.
The hostname localhost should not be used.
What hostname do you use?

2. Access http://<hostname>:9443/rm/web from any supported browsers on other machines

Bas Bekker commented Aug 03 '15, 10:44 a.m. | edited Aug 03 '15, 10:46 a.m.
JAZZ DEVELOPER

If you don't have a hostname that is known by your DNS server, put the hostname with corresponding IP address of your server into the host file of the computer of your teammate. Tons of information on how that works that can be googled.

Taki Nakajo commented Aug 03 '15, 9:33 p.m.

 Hi lakshmi,


Please let me know which step you are having a issue on your client machine so I can determine where the issue is.
  1. Ensure the CLM public URI in your installation like https://clm.example.com:9443.
  2. Add an entry in the /etc/hosts in the client machine.
  3. Ensure you can ping clm.example.com.
  4. Test to access https://clm.example.com:9443/jts
  5. Test to access https://clm.example.com:9443/rm 

lakshmi shree commented Aug 05 '15, 5:44 a.m.

 Hello  Bas/Taki/Howard 


Thanks a lot for your answers. I hav added the /etc/hosts name into my team mate's machine. my server URI is a fully qualified hostname I am able to ping the server and it works fine but i am not able to access the server from any of his browsers.My teammate's windows firewall is OFF and internet connection works fine. Please let me know.

Taki Nakajo commented Aug 07 '15, 2:56 a.m.
Next thing you should check if the team mate's machine can reach to the host via 9443 port like the below:

C:\Users\Administrator>ftp
ftp>open
To clm.example.com 9443

If it is successful, output will be "Connected to clm.example.com".
If it is failed, output will be no response/ no output.
lakshmi shree commented Aug 08 '15, 2:38 a.m.

 Hello Taki


Thanks. I checked the FTP command. there was no output. Could you please let me know how to proceed. Many thanks again!!!

Taki Nakajo commented Aug 26 '15, 10:53 p.m.

 Hi Iakshmi, Sorry I didn't realize your new comment. Are you still having the issue?

Taki Nakajo commented Aug 26 '15, 10:58 p.m.

 It seems the port 9443 is blocked between the server and the teammate's client. Can you show me the ip address for  the server, the teammate's client and your client? I want to see the differences in term of networking.

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