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question asked: Jul 15 '15, 2:50 p.m.
question was seen: 2,239 times
last updated: Jul 15 '15, 5:55 p.m.

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How to set up Links as required when we Resolve a Ticket with resoluition "Duplicate"?

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Aparna Sukumaran (33●37●60) | asked Jul 15 '15, 2:50 p.m.
I want to know How to set up Links as required when we Resolve a Ticket with resolution "Duplicate"?

In Operational Behavior do we have this ability to set this?

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Alexandre Stegani (866●4) | answered Jul 15 '15, 5:55 p.m.
Hi Aparna,

The validation to check if a "duplicate of" link exists is hardcoded into the out of the box templates. In other words, if you have a customized workflow or you made modifications to the out of the box templates, the validation may not work anymore.

There is already an enhancement request to change this behavior. Check this work item:

https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=237971

As a short term solution you can write a validation script or try the workaround suggested in this forum topic.

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