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question asked: Jul 13 '15, 11:11 a.m.
question was seen: 2,184 times
last updated: Jul 14 '15, 1:49 a.m.

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User not receiving email notifications

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nannette Mori (50●9●85) | asked Jul 13 '15, 11:11 a.m.
A developer is not receiving any email notifications from the work items....her email address is correct.  Does anyone have an idea what could be causing this?

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Kevin Ramer (4.5k●9●186●201) | answered Jul 13 '15, 11:18 a.m.
I would suggest review of the Email Settings on the User's RTC account as well as any "junk mail" folders at the receiving end. 

In RTC Web UI, pulldown the menu attached to the user name, choose View My Profile and Licenses.  Select the Email Configuration.
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Taki Nakajo (1.1k●29●46) | answered Jul 14 '15, 1:49 a.m.
As Kevin suggested, Check the Email Configuration in the user's profile then check the history of the work item which the user was supposed to receive. 

email config

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