Users are not getting Team invitation after adding them to Project area. How to set up the configuration?

Aparna Sukumaran (33●29●59) | asked Jun 16 '15, 6:10 p.m.

SMTP server is configured correctly. Still users are not getting notification, is ther anything that need to be set up for users to get notification after adding them to project area?

Comments

Lily Wang commented Jun 16 '15, 8:29 p.m.

You said the SMTP server is configured correctly. Does that mean users can receive other email notification from RTC?

If the issue is only happened for team invitation mail, could you see any error in ccm.log or jts.log?

Aparna Sukumaran commented Jun 16 '15, 8:50 p.m.

after setting SMTP I tried sending test email and it worked.yes other email notification sare sent from RTC.
No error in logs.

Piotr Aniola commented Jun 18 '15, 7:20 a.m.

What is the RTC version?

sam detweiler commented Jun 18 '15, 8:16 a.m.

when u add them to the project, when u press save on the project area, you get a 'send invitation' window right?

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