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question asked: Jun 10 '15, 4:46 p.m.
question was seen: 3,978 times
last updated: Jun 11 '15, 5:15 p.m.

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An internal error occurred during: "Load My Work".

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Roy Bae (1●2●3) | asked Jun 10 '15, 4:46 p.m.
" An internal error occurred during: "Load My Work".
java.lang.NoClassDefFoundError: com/ibm/team/rtc/common/service/util/RepositoryItemUtil"

The error above happens when 'My work' tab is selected. 
Any help?

I have uninstalled and reinstalled several times. No luck. (or how am I supposed to do in 'a clean way'?
Comments
Roy Bae commented Jun 10 '15, 4:54 p.m. | edited Jun 11 '15, 8:23 a.m.
!SESSION 2015-06-10 16:51:18.222 -----------------------------------------------

eclipse.buildId=unknown

java.fullversion=JRE 1.6.0 IBM J9 2.4 Windows 7 x86-32 jvmwi3260sr15-20131016_170922 (JIT enabled, AOT enabled)
J9VM - 20131016_170922
JIT  - r9_20130920_46510ifx2
GC   - GA24_Java6_SR15_20131016_1337_B170922

BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

Command-line arguments:  -os win32 -ws win32 -arch x86
...
!ENTRY org.eclipse.core.jobs 4 2 2015-06-10 16:52:08.072

!MESSAGE An internal error occurred during: "Load My Work".

!STACK 0

com.ibm.team.repository.common.transport.ServiceMethodInvocationError: java.lang.NoClassDefFoundError: com/ibm/team/rtc/common/service/util/RepositoryItemUtil

at com.ibm.team.repository.transport.client.RemoteTeamService.getAppropriateException(RemoteTeamService.java:631)

at com.ibm.team.repository.transport.client.RemoteTeamService.executeMethod(RemoteTeamService.java:506)

at com.ibm.team.repository.transport.client.RemoteTeamService.invoke(RemoteTeamService.java:194)

at com.ibm.team.repository.transport.client.ServiceInvocationHandler.invoke(ServiceInvocationHandler.java:43)

at com.sun.proxy.$Proxy57.fetchPersonalPlan(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invokeServiceCall(ServiceInterfaceProxy.java:254)

at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invoke(ServiceInterfaceProxy.java:110)

at com.sun.proxy.$Proxy57.fetchPersonalPlan(Unknown Source)

at com.ibm.team.apt.internal.client.IterationPlanClient.fetchPersonalPlan(IterationPlanClient.java:605)

at com.ibm.team.apt.internal.ide.ui.mywork.MyWorkView$LoadResolver.resolve(MyWorkView.java:1851)

at com.ibm.team.apt.internal.ide.ui.mywork.MyWorkView$LoadResolver.resolve(MyWorkView.java:1)

at com.ibm.team.apt.internal.ide.ui.mywork.MyWorkView$12.run(MyWorkView.java:1128)

at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)

Caused by: java.lang.NoClassDefFoundError: com/ibm/team/rtc/common/service/util/RepositoryItemUtil

at com.ibm.team.apt.internal.service.PlanningItemStore.fetchItems(PlanningItemStore.java:260)

at com.ibm.team.apt.internal.service.tools.SessionItemStore.fetchItems(SessionItemStore.java:182)

at com.ibm.team.apt.internal.service.tools.SessionItemStore.fetchCompleteItems(SessionItemStore.java:206)

at com.ibm.team.apt.internal.service.IterationPlanService$6.run(IterationPlanService.java:638)

at com.ibm.team.repository.service.internal.PrimitiveTransactionService$3.run(PrimitiveTransactionService.java:163)

at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase$Transaction.run(RepositoryDatabase.java:496)

at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase$1.run(RepositoryDatabase.java:320)

at com.ibm.team.repository.service.internal.rdb.ConnectionPoolService.withCurrentConnection(ConnectionPoolService.java:448)

at sun.reflect.GeneratedMethodAccessor75.invoke(null)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

at com.sun.proxy.$Proxy155.withCurrentConnection(null)

at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runTransaction(RepositoryDatabase.java:316)

at com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runInTransaction(RepositoryDatabase.java:271)

at com.ibm.team.repository.service.internal.PrimitiveTransactionService.runInTransaction(PrimitiveTransactionService.java:96)

at com.ibm.team.repository.service.internal.PrimitiveTransactionService.runInTransaction(PrimitiveTransactionService.java:91)

at sun.reflect.GeneratedMethodAccessor235.invoke(null)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

at com.sun.proxy.$Proxy191.runInTransaction(null)

at com.ibm.team.repository.service.AbstractService.runInTransaction(AbstractService.java:967)

at com.ibm.team.apt.internal.service.IterationPlanService.fetchPersonalPlan(IterationPlanService.java:446)

at sun.reflect.GeneratedMethodAccessor1153.invoke(null)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

at com.sun.proxy.$Proxy1223.fetchPersonalPlan(null)

at sun.reflect.GeneratedMethodAccessor1153.invoke(null)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleMethod(AbstractTeamServerServlet.java:1421)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.executeMethod(AbstractTeamServerServlet.java:956)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doPost(AbstractTeamServerServlet.java:729)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2362)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2153)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.access$0(AbstractTeamServerServlet.java:2138)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet$1.service(AbstractTeamServerServlet.java:219)

at com.ibm.team.repository.internal.service.auth.impl.JAuthHandler$1.run(JAuthHandler.java:109)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1792)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)

at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)

at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)

at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)

at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)

at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)

at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)

at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)

at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107)

at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)

at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:919)

at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)

at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)

at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818)

at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)

at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeExceptions(MarshallerUtil.java:340)

at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeExceptions(MarshallerUtil.java:310)

at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeFault(MarshallerUtil.java:275)

at com.ibm.team.repository.transport.client.RemoteTeamService.constructExceptionFromFault(RemoteTeamService.java:609)

at com.ibm.team.repository.transport.client.RemoteTeamService.executeMethod(RemoteTeamService.java:493)

... 15 more

Krzysztof Kaźmierczyk commented Jun 11 '15, 8:24 a.m.

Hi Roy,
1. How did you install your RTC client?
2. What is your Eclipse version you are based on?

Roy Bae commented Jun 11 '15, 10:38 a.m.
I added my answer below. Thanks for your help!

2 answers

Most liked answers ↑|Newest answers|Oldest answers

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Roy Bae (1●2●3) | answered Jun 11 '15, 10:38 a.m.
edited Jun 11 '15, 11:08 a.m.
  Hello, Krzsztof

I have used RTC 4.0.6 for years and it worked okay without a problem which had been installed with IBM installation manager. One day, something triggered the 'work load' to break on my system ( as far as I am aware, major changes made to my system was new Java installation or another installation attempt with 4.0.7 P2 RTC installation on top of latest Eclipse on different location)

Since then, I attempted to fix the problem below:

- RTC 4.0.6 via web installer from jazz.net (Eclipse 3.x base?)
- RTC 4.0.6 client (zipped) (Eclipse 3.x base?)
- Eclipse Juno(4.2) 64bit + RTC 4.0.7 P2 (or 4.0.6 P2. Same below)
- Eclipse Juno(4.2) 32bit + RTC 4.0.7 P2
- Eclipse Kepler(4.3) 64bit + RTC 4.0.7 P2
- Eclipse Kelper(4.3) 32bit + RTC 4.0.7 P2

Not to mention I uninstalled and used new workspace before attempting a new combination above.

NOTE:
- The problem is same all the time and it seems to be there are some data directory that RTC refers to for configuration which is hidden to public. So, I wish I could install from 'clean'

- RTC 4.0.6 is the one officially supported in our env.

0
permanent link
Roy Bae (1●2●3) | answered Jun 11 '15, 5:15 p.m.
 FYI, Glen implied this might issue on the server side in our work env. 

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