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question asked: May 15 '15, 5:37 a.m.
question was seen: 1,964 times
last updated: May 15 '15, 5:40 a.m.

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Can RTC background processes be restarted without restarting the server

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Chris Langford (3●1) | asked May 15 '15, 5:37 a.m.
Hello,
We are using RTC version 4.0.2.  Recently the SQL Server cluster did a failover and this caused one of the background tasks to fail with the following message:
CRJAZ1992E The task "com.ibm.team.process.RequestRemoteEnterpriseProcessUpdatesTask" has failed with an unexpected error which has caused it to be unscheduled. The error message is "CRJAZ0503I The server was unable to connect to the following database: "//sql-rtc.wesleyan.local:57181;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx" Exception: "Cannot open database "ccm" requested by the login. The login failed. ClientConnectionId:f002b58c-c8a9-4191-9e92-e2b27fff7ca2"". Please check your server logs for details. Once you have addressed the issues, you should restart the server to reschedule this background task.
Is it possible to restart background tasks without restarting the server?

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Krzysztof Kaźmierczyk (7.4k●3●75●103) | answered May 15 '15, 5:40 a.m.
Hi Chris.
We are going to write an official technote regarding this but simple answer is no. You must restart your server in order to restart backgound tasks.
Chris Langford selected this answer as the correct answer

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