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question asked: Apr 23 '15, 12:00 a.m.
question was seen: 3,013 times
last updated: Apr 28 '15, 8:41 a.m.

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[closed] Login screen doesn't pop-up in CLM 6.0

0
Ritika Aggarwal (90●1●12●22) | asked Apr 23 '15, 12:00 a.m.
closed Apr 28 '15, 8:41 a.m. by Krzysztof Kaźmierczyk (7.4k●3●75●103)
 We have installed CLM 6.0 M7 version and while trying to access the environment in IE9 and Google Chrome, We always get -
Error!

Could not init workbench. Error fetching initialization data:

Instead of the login page. Then when clicked on the Login or Register on the right corner, the login screen comes up.

Please suggest.

Comments
Glenn Bardwell commented Apr 23 '15, 10:19 a.m.
JAZZ DEVELOPER

Can you attach the application logs (ccm.log, jts.log etc)? The error indicates that a server call was failing to fetch data. The logs should give more detail as to why.

Ritika Aggarwal commented Apr 24 '15, 2:02 a.m.

Hi Glenn,


I am unable to find an option to attach log files here. Would you be able to help me?

Thanks!
Ritika

Ritika Aggarwal commented Apr 24 '15, 2:05 a.m. | edited Apr 28 '15, 8:41 a.m.
  Pasted Error from CCM log
------------------------------------------------------
<BR>

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:56)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:39)
at java.lang.reflect.Constructor.newInstance(Constructor.java:527)
at com.ibm.team.jfs.app.util.ErrorUtils.handleErrorResponse(ErrorUtils.java:480)
at com.ibm.team.jfs.app.util.ErrorUtils.handleErrorResponse(ErrorUtils.java:405)
at com.ibm.team.dashboard.service.internal.jfs.HttpUtil.throwJfsHttpException(HttpUtil.java:252)
at com.ibm.team.dashboard.service.internal.jfs.HttpUtil.checkResponse(HttpUtil.java:86)
at com.ibm.team.dashboard.service.internal.jfs.HttpResourceClient.executeRequest(HttpResourceClient.java:343)
at com.ibm.team.dashboard.service.internal.jfs.DashboardClient.runSparqlQueryRaw(DashboardClient.java:224)
at com.ibm.team.dashboard.service.internal.jfs.DashboardClient.runSparqlQuery(DashboardClient.java:199)
at com.ibm.team.dashboard.service.internal.legacy.LegacyDashboardRestService.getDashboard(LegacyDashboardRestService.java:232)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at com.sun.proxy.$Proxy1535.getDashboard(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doModelledRestService(AbstractTeamServerServlet.java:570)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2474)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2265)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1782)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:908)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)
2015-04-24 00:14:29,973 [WebContainer : 12 @@ 06:16 <unauthenticated> <Initial Page Load@9f0a4c1f-c242-47d6-bbee-60ece38584ec> /ccm/web/projects/Scrum%20Project%20Area]  WARN .team.repository.servlet.AbstractTeamServerServlet  - CRJAZ1163I HttpMethodNotAllowedException processing GET request for com.ibm.team.dashboard.common.internal.service.IDashboardRestService.getDashboard(). CRJAZ1170I The request was made by user "adtdevjazz1" from "209.207.205.83".CRJAZ1167I The stack trace hash is ADD7341EC1DF5A1D9FBC68EF9FF9A0CFD0F38700, use it to locate the previously logged stack trace at Fri Apr 24 00:13:44 EDT 2015.
2015-04-24 01:46:50,041 [WebContainer : 4 @@ 04:57 <unauthenticated> <Initial Page Load@e248e642-84c8-4add-8964-b36318d047e9> /ccm/auth/authrequired]  WARN net.jazz.ajax.service.sso.CookieFilter              - Internal error: Unable to read SsoAuthRealm: https://wegsfes19344clm2.accenture.com/jts/jauth-sso-realm-members, HTTP status code:500: Internal Server Error

The question has been closed for the following reason: "This was the question regarding beta version" by krzysztofkazmierczyk Apr 28 '15, 8:41 a.m.

Accepted answer

1
permanent link
Ritika Aggarwal (90●1●12●22) | answered Apr 28 '15, 1:46 a.m.
 This issue is resolved now. The problem was with KDB file path not correctly configured in the plugin.xml.

Thanks all for all the support and cooperation!

Regards,
Ritika Aggarwal
Ralph Schoon selected this answer as the correct answer
Comments
Ralph Schoon commented Apr 28 '15, 2:42 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Not sure why you should have to configure a path in the plugin.xml. Are you talking about the IHS proxy configuration? If it works for you thats good.