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CRIGT0003E Authentication with RTC failed error


Feng Hong (241714) | asked Apr 21 '15, 10:16 p.m.
edited Apr 27 '15, 2:29 p.m. by Jennifer Cianchetta-Riordan (2512)
By using Gitolite integrate to RTC 4.0.7, when push in ssh communication, there was an output as below on the console of PC.
-------------------------

remote: remote: Changes could not be linked in RTC:
remote: remote: CRIGT0003E Authentication with RTC failed. Check the
configured
remote: remote: username and password, or custom authentication
script.
remote: remote:
remote: remote: The following commits were not processed:
-------------------------
We checked the timing when this problem happened, it sounds the error happened when the end of RTC backup, and at that time, Tomcat had stopped.

Does anyone has an experience to see this error code before? what's the reason caused this error?
Is there a possibility that the timing was bad to executed HOOK process before the JTS was started?

Any help on answering there will be much appreciated.

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Don Yang (7.5k2195130) | answered Apr 22 '15, 6:11 a.m.
Feng,

Protocol SSH is not supported until v6.0 in GIT-RTC integration, see the news in https://jazz.net/downloads/rational-team-concert/milestones/6.0M9?p=news#ssh-protocol-support

Before v6.0, only HTTP protocol is supported as per:

https://jazz.net/wiki/bin/view/Main/RTCGitSSHSupport

Thanks
Feng Hong selected this answer as the correct answer

Comments
Feng Hong commented Apr 23 '15, 12:43 a.m.

Many Tthanks Don for the confirmation.

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