Helpfile links not active after Jazz Installation
Leesen Padayachee (99●62●120)
| asked Apr 07 '15, 3:02 a.m.
edited Apr 10 '15, 4:25 p.m. by Dejan Custic (285●5)
Hi
All the help files/video tutorials are not available after our Jazz installation. They seem to point to a local repository but never opens. Is there an extra step that needed to be done during the installation?
Thanks
Leesen
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2 answers
Ralph Schoon (63.6k●3●36●46)
| answered Apr 07 '15, 3:37 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
As far as I understand it, the help location needs to be configured. See https://www-01.ibm.com/support/knowledgecenter/SSYMRC_5.0.2/com.ibm.help.common.rational.remote.doc/topics/c_admin.html?cp=SSYMRC_5.0.2&lang=en
You likely want to search the documentation for "help" to understand additional requirements. |
The server hosting CLM applications must have internet connection in order to gather help content from our Knowledge Center website.
If your Jazz server is disconnected from the internet, then you can configure an offline help: https://www-01.ibm.com/support/knowledgecenter/SSYMRC_5.0.2/com.ibm.help.common.rational.remote.web.doc/topics/t_configure_local_help.html?cp=SSYMRC_5.0.2&lang=en Comments Hi
When I test the connection on the "Remote help configuration" tab, the connection fails, any idea what could be causing this from connecting to ibm help? I have tested the link on a normal browser and it opens with no error (http://www.ibm.com/support/knowledgecentre/SSYMRC/.
With the above URL it also fails to me when testing the connection. The correct URL should be:
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