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Helpfile links not active after Jazz Installation

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Leesen Padayachee
(99●62●120) edited
Apr 10 '15, 4:25 p.m.
 Hi

All the help files/video tutorials are not available after our Jazz installation. They seem to point to a local repository but never opens. Is there an extra step that needed to be done during the installation?

Thanks

Leesen

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Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (64.6k●3●36●49) Apr 07 '15, 3:37 a.m.
As far as I understand it, the help location needs to be configured. See https://www-01.ibm.com/support/knowledgecenter/SSYMRC_5.0.2/com.ibm.help.common.rational.remote.doc/topics/c_admin.html?cp=SSYMRC_5.0.2&lang=en

You likely want to search the documentation for "help" to understand additional requirements.

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Alexandre Stegani
(866●4) Apr 10 '15, 4:47 p.m.
The server hosting CLM applications must have internet connection in order to gather help content from our Knowledge Center website.

If your Jazz server is disconnected from the internet, then you can configure an offline help:

https://www-01.ibm.com/support/knowledgecenter/SSYMRC_5.0.2/com.ibm.help.common.rational.remote.web.doc/topics/t_configure_local_help.html?cp=SSYMRC_5.0.2&lang=en

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Leesen Padayachee
Apr 13 '15, 2:11 a.m.
Hi When I test the connection on the  "Remote help configuration" tab, the connection fails, any idea what could be causing this from connecting to ibm help? I have tested the link on a normal browser and it opens with no error (http://www.ibm.com/support/knowledgecentre/SSYMRC/. 

Alexandre Stegani
Apr 13 '15, 1:48 p.m.
With the above URL it also fails to me when testing the connection. The correct URL should be: http://www.ibm.com/support/knowledgecenter/SSYMRC_5.0.2

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Question asked: Apr 07 '15, 3:02 a.m.

Question was seen: 6,468 times

Last updated: Apr 13 '15, 1:48 p.m.

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