"Invalid user ID or password." appears even when credentials are correct.
Hi,
User reported that everytime he would log in into RTC the error message invalid id or password appears. His password needs to be reset before he could log in again. Kindly help us in determining on what may cause this to happen. The user is using google chrome.
Other info:
JTS 4.0.5
WAS 7.0.0.27
User reported that everytime he would log in into RTC the error message invalid id or password appears. His password needs to be reset before he could log in again. Kindly help us in determining on what may cause this to happen. The user is using google chrome.
Other info:
JTS 4.0.5
WAS 7.0.0.27
3 answers
we actually had this kind of scenario for 2 users and 2 different use cases
1. One user had configured something in his "Social networking" connections in RTC which prevented the user to log in
2. Portuguese characters in the name prevented the user to login. And for this We had to raise a PMR to get it fixed
I would recommend contacting IBM support
1. One user had configured something in his "Social networking" connections in RTC which prevented the user to log in
2. Portuguese characters in the name prevented the user to login. And for this We had to raise a PMR to get it fixed
I would recommend contacting IBM support
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Hi,
Yes, this only happens to one user. Everytime this happens we reset the password in Websphere Application Server and he can log in again.
Below error message appears with regards to the username of the user in the logs.
[1/29/15 9:39:16:173 SGT] 00000068 srt W com.ibm.ws.webcontainer.srt.SRTServletResponse setStatus WARNING: Cannot set status. Response already committed.
[1/29/15 9:39:16:422 SGT] 00000068 srt W com.ibm.ws.webcontainer.srt.SRTServletResponse setStatus WARNING: Cannot set status. Response already committed.
[1/29/15 9:43:20:865 SGT] 00000032 LTPAServerObj E SECJ0369E: Authentication failed when using LTPA. The exception is CWWIM4537E No principal is found from the 'srkarnabathula' principal name..
[1/29/15 9:43:20:880 SGT] 00000032 FormLoginExte E SECJ0118E: Authentication error during authentication for user srkarnabathula
[1/29/15 9:44:20:973 SGT] 00000029 LTPAServerObj E SECJ0369E: Authentication failed when using LTPA. The exception is CWWIM4537E No principal is found from the 'srkarnabathula' principal name..
[1/29/15 9:44:20:989 SGT] 00000029 FormLoginExte E SECJ0118E: Authentication error during authentication for user srkarnabathula
[1/29/15 9:44:41:831 SGT] 0000006b srt W com.ibm.ws.webcontainer.srt.SRTServletResponse addHeader WARNING: Cannot set header. Response already committed.
[1/29/15 9:44:41:847 SGT] 0000006b srt W com.ibm.ws.webcontainer.srt.SRTServletResponse addHeader WARNING: Cannot set header. Response already committed.
[1/29/15 9:44:41:847 SGT] 0000006b srt W com.ibm.ws.webcontainer.srt.SRTServletResponse setStatus WARNING: Cannot set status. Response already committed.
Yes, this only happens to one user. Everytime this happens we reset the password in Websphere Application Server and he can log in again.
Below error message appears with regards to the username of the user in the logs.
[1/29/15 9:39:16:173 SGT] 00000068 srt W com.ibm.ws.webcontainer.srt.SRTServletResponse setStatus WARNING: Cannot set status. Response already committed.
[1/29/15 9:39:16:422 SGT] 00000068 srt W com.ibm.ws.webcontainer.srt.SRTServletResponse setStatus WARNING: Cannot set status. Response already committed.
[1/29/15 9:43:20:865 SGT] 00000032 LTPAServerObj E SECJ0369E: Authentication failed when using LTPA. The exception is CWWIM4537E No principal is found from the 'srkarnabathula' principal name..
[1/29/15 9:43:20:880 SGT] 00000032 FormLoginExte E SECJ0118E: Authentication error during authentication for user srkarnabathula
[1/29/15 9:44:20:973 SGT] 00000029 LTPAServerObj E SECJ0369E: Authentication failed when using LTPA. The exception is CWWIM4537E No principal is found from the 'srkarnabathula' principal name..
[1/29/15 9:44:20:989 SGT] 00000029 FormLoginExte E SECJ0118E: Authentication error during authentication for user srkarnabathula
[1/29/15 9:44:41:831 SGT] 0000006b srt W com.ibm.ws.webcontainer.srt.SRTServletResponse addHeader WARNING: Cannot set header. Response already committed.
[1/29/15 9:44:41:847 SGT] 0000006b srt W com.ibm.ws.webcontainer.srt.SRTServletResponse addHeader WARNING: Cannot set header. Response already committed.
[1/29/15 9:44:41:847 SGT] 0000006b srt W com.ibm.ws.webcontainer.srt.SRTServletResponse setStatus WARNING: Cannot set status. Response already committed.
The error message refers to LTPA, which is the SSO protocol used by WAS and IHS/WAS to do single sign on.
This is not an issue with CLM/RTC, this is an issue with your setup of was/authentication in WAS or something.
https://www.google.com/search?q=CWWIM4537E
Shows some entries that may be relevant. You haven't answered the question if you use LDAP or not. If "reset the password in Websphere Application Server" implies you are using the federated realm or file based authentication in WAS (without LDAP), I would suggest to look at the user entry in WAS for that user.
This is not an issue with CLM/RTC, this is an issue with your setup of was/authentication in WAS or something.
https://www.google.com/search?q=CWWIM4537E
Shows some entries that may be relevant. You haven't answered the question if you use LDAP or not. If "reset the password in Websphere Application Server" implies you are using the federated realm or file based authentication in WAS (without LDAP), I would suggest to look at the user entry in WAS for that user.
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Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Jan 29 '15, 2:28 a.m.