Sync a Work Item between two RTC servers
Let's say that I have a RTC server for customers outside of my company network (in a DMZ for example) and I want to be able to sync Work Items (defects) created by customers to my development team RTC server.
Is there a way to automatically sync a work item created on the customers RTC server to the development RTC server?
Thank You,
Gabriel.
One answer
As Susan mentions, there is nothing builtin.
you could write an external repository manager and deploy it on both servers to handle synced project areas.
they are quite a challenge. https://jazz.net/wiki/bin/view/Main/ItemConnectorCreation#External_Repository_Manager
I wrote one to sync between RTC and SFDC service cloud
there are vendors that provide products to do cross server interchange.. some synch, some only link.
Tasktop Sync and Kovair Omnibus are two that I have used.
you could write an external repository manager and deploy it on both servers to handle synced project areas.
they are quite a challenge. https://jazz.net/wiki/bin/view/Main/ItemConnectorCreation#External_Repository_Manager
I wrote one to sync between RTC and SFDC service cloud
there are vendors that provide products to do cross server interchange.. some synch, some only link.
Tasktop Sync and Kovair Omnibus are two that I have used.
Comments
Susan Hanson
Jan 06 '15, 1:06 p.m.I don't think there is any RTC functions to do this. You could write a "bridge" that, using something like the Java APIs, could try to handle the modifying of the work items on both sides. That bridge would have to have access to both the external and internal RTC servers.