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An error occurred while retrieving the dashboard

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Collins Akin
(6●6●10) Dec 03 '14, 10:00 a.m. 
Hi Everyone, 

This is the message i am geeting when i was trying to access my dashboard. Could anyone help me.

We're Sorry...

An error occurred while retrieving the dashboard:
HTTP/1.1 500 Internal Server Error
/qm/web/dojo/../../service/com.ibm.team.dashboard.common.internal.service.IDashboardRestService/dashboard?projectName=Test%20Project%20Area&dojo.preventCache=1417618044956

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Kot T.
JAZZ DEVELOPER Dec 05 '14, 12:06 p.m.

Hi Shile,

I suggest you review the application logs (in this case, jts.log and qm.log) for errors around the time of the problem. See if the applications start up with any errors and/or if any communication error in the logs. You can also try to re-index and see if it helps.

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Eric Jodet
JAZZ DEVELOPER (6.3k●5●111●120) Dec 08 '14, 6:29 a.m.
 Hello,
500 Internal Server Error
means that you need to check QM and JTS log that will point you to your problem.
(I don't think re-indexing will help here)

Thanks,
Eric

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Collins Akin
Dec 17 '14, 9:09 a.m.

 Hi Eric, 

I am new to RQM and i am the one training myself how to use RQM 5.0. So could you please explain the process how to check QM and JTS log if you could. 
Thanks

Eric Jodet
JAZZ DEVELOPER Dec 17 '14, 9:32 a.m.

 Hello,

check your CLM or RQM installation directory.
you should find a log directory, where you'll find files like:
jts.log for the JTS server
qm.log for RQM

Hope it helps,
Eric

Collins Akin
Dec 17 '14, 10:00 a.m.

 Okay i will right now

Thanks

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Question asked: Dec 03 '14, 10:00 a.m.

Question was seen: 4,504 times

Last updated: Dec 17 '14, 10:00 a.m.

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