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question asked: Nov 20 '14, 7:37 a.m.
question was seen: 3,687 times
last updated: Nov 20 '14, 7:37 a.m.

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Process Template for Helpdesk

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Joseph Simon Arokiaraj (214●1●48●45) | asked Nov 20 '14, 7:37 a.m.

Hi All,

I am doing a POC on RTC and looking after a process template for "Helpdesk". I know it has "Scrum/DAD/Formal Waterfall" templates. it would be great if anyone could share any generic process template for Helpdesk?

Cheers,

Jose

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