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question asked: Oct 16 '14, 12:28 p.m.
question was seen: 3,858 times
last updated: Oct 20 '14, 2:49 a.m.

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RRDI 5.0.1 crashes when I try to add a filter

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Rafael Rodriguez Montes (230●13●126●247) | asked Oct 16 '14, 12:28 p.m.
edited Oct 16 '14, 12:31 p.m.
 Hello, 
I have integrated RRDI with QM, and it Crash when I try to add a new Filter, After to do click on Ok, and select the filter the window is frozen and I can not do anything just close the browser. 
I'm using IE 11
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Francesco Chiossi commented Oct 17 '14, 4:40 a.m.

Hello Rafael,

do you get the same error with other browsers, for example Firefox or Chrome?

Best Regards,

Francesco Chiossi

Rafael Rodriguez Montes commented Oct 17 '14, 12:24 p.m.

 Hello Francesco, 

When I run RRDI using Firefox or Chrome I haven't enable the access for Cogno Studio and I can't try it, With the version 10 of IE works Fine, but with the version 11 is the issue, unfortunately our institutional version is 11, so the only way for solve this now is using F12 and emulate the version 10. I'm hoping this could be solved. 

Thanks

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Francesco Chiossi (5.7k●1●11●19) | answered Oct 20 '14, 2:49 a.m.
Hello Rafael,

you can try to turn the IE Compatibility Mode off for RRDI.

For details on the Compatibility Mode see:

Fix site display problems with Compatibility View
https://support.microsoft.com/kb/2536204?wa=wsignin1.0

Best Regards,

Francesco Chiossi

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