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question asked: Sep 25 '14, 10:37 a.m.
question was seen: 2,181 times
last updated: Sep 26 '14, 2:43 a.m.

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automate emails in CLM

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tanveer attar (11●4●5) | asked Sep 25 '14, 10:37 a.m.

Hi all;

my instances is on 4.0.3 .

I wanted to know  if there is any way i can set up RTC to email me/my team  all the open work items at a period of 4 hours.

the tool should shoot an email even if the work item is not modified.

any alternatives or any thing that can be done

please advise

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Krzysztof Kaźmierczyk (7.4k●3●74●103) | answered Sep 25 '14, 3:03 p.m.
Hi Tanveer, I would use for that one of reporting solutions: RRDI - this is Cognos based and you can set up sending the report in e-mail. Anyway it requires some effort to install and maintain it. BIRT report - it is easier to create it but it has no function to automatically send report via e-mail. You need to write the tool to send the report via e-mail or export it to pdf to manually send it.
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Ralph Schoon (63.1k●3●36●46) | answered Sep 26 '14, 2:32 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
It would also be possible to develop a server extension - a scheduled task, that runs every so often, queries the new work items and uses the IMailerService to send an e-mail.

However, I can't understand why everyone is so obsessed with getting their e-mail inbox spammed with tons of these mails. I think a better solution would be to set up a query that find the work items recently created and put it into the dashboards and other views in the client.
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Ralph Schoon commented Sep 26 '14, 2:43 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

BTW, you could also put it on the Mini dashboard and check every so often.

PS: you could also use a feed reader and run it against a feed that tells you when a new work item is created, I suppose. That way you don't have to wade through your e-mail full of notifications but still have a real time view on what is happening with a nice list of things to take care of in the order of them coming in.

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