automate emails in CLM
Hi all; my instances is on 4.0.3 . I wanted to know if there is any way i can set up RTC to email me/my team all the open work items at a period of 4 hours. the tool should shoot an email even if the work item is not modified.
any alternatives or any thing that can be done
please advise |
2 answers
Hi Tanveer, I would use for that one of reporting solutions: RRDI - this is Cognos based and you can set up sending the report in e-mail. Anyway it requires some effort to install and maintain it. BIRT report - it is easier to create it but it has no function to automatically send report via e-mail. You need to write the tool to send the report via e-mail or export it to pdf to manually send it.
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Ralph Schoon (63.3k●3●36●46)
| answered Sep 26 '14, 2:32 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
It would also be possible to develop a server extension - a scheduled task, that runs every so often, queries the new work items and uses the IMailerService to send an e-mail.
However, I can't understand why everyone is so obsessed with getting their e-mail inbox spammed with tons of these mails. I think a better solution would be to set up a query that find the work items recently created and put it into the dashboards and other views in the client. Comments BTW, you could also put it on the Mini dashboard and check every so often.
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