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question asked: Sep 09 '14, 5:11 p.m.
question was seen: 3,154 times
last updated: Sep 09 '14, 5:17 p.m.

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Unable to install license

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Sandy Grewal (1.6k●11●23) | asked Sep 09 '14, 5:11 p.m.
JAZZ DEVELOPER
When trying to install license getting Error:
An error occurred while requesting a preview of the license state. (CRJAZ1033I Failed to fetch content _lrwAgL7CDEFHZI-oSB6IA.)ID CRJAZ1663E

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Sandy Grewal (1.6k●11●23) | answered Sep 09 '14, 5:15 p.m.
JAZZ DEVELOPER
On checking the jts.log found the following error messages: 

/jts/service/com.ibm.team.repository.service.internal.license.ILicenseUploadService]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the content temp directory "/tmp/contentservice/unclaimed"
/jts/service/com.ibm.team.repository.service.internal.license.ILicenseUploadService]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression"
The user running the Server process (Tomcat or WAS) does not have read and write access to the directories.
Issue can be resolved by
-setting the correct permissions for the Server process users on the directories.
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Sandy Grewal (1.6k●11●23) | answered Sep 09 '14, 5:17 p.m.
JAZZ DEVELOPER
Technote with similar issue: http://www-01.ibm.com/support/docview.wss?uid=swg21447680

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