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question asked: Jun 06 '14, 9:41 a.m.
question was seen: 4,565 times
last updated: Jun 09 '14, 10:14 a.m.

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Custom advisor working only for some users?

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Ivor Mirošević (1●2●2) | asked Jun 06 '14, 9:41 a.m.
I've developed custom advisor.

The problem is that the advisor is firing for some users and for some it doesn't fire.


Any ideas?

Thanks.

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Tim Mok (6.6k●3●8) | answered Jun 06 '14, 11:17 a.m.
JAZZ DEVELOPER
Double-check the roles and ensure the users you want covered by the advisor have it enabled.
Comments
Ivor Mirošević commented Jun 09 '14, 2:45 a.m. | edited Jun 09 '14, 9:08 a.m.

Thanks for your suggestion,

but the advisor is enabled for everyone.


sam detweiler commented Jun 09 '14, 9:29 a.m.

how do you know it is not triggering?

Tim Mok commented Jun 09 '14, 10:14 a.m.
JAZZ DEVELOPER

Yes, check to make sure if the advisor is running or not. Maybe it is running but the conditions to prevent delivery are not met in some cases.

Also check the logs to see if there are any errors. Maybe it tries to run but an error stops it from finishing.

I'm not sure there's anything else to really check. If you're absolutely sure the advisor isn't being run then raise a bug and provide what you have written for the advisor.

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