Reverse a changeset delivery stalled

A user came to me with an issue that I’m having problems resolving.

Basically he modified some files in is sandbox. Prior to delivery, he had to accept incoming changes which he did. He then delivered to the target stream.

After much ado, it was decided that he should back out the change he just delivered which we did using the Reverse function on the changeset in the target stream.

After doing this, the user got a Pending Patches in his Pending Changes view. The only problem is that the files complain with a “no shareable loaded”.    See screen shot attached.

We can’t seem to get past this in either continuing to accept the change or to undo the reverse function we just did. (They decided that it’s now needed.

So how do we proceed???