Local Help Search for CLM does not find anything
Sean F (1.3k●2●43●149)
| asked Mar 01 '14, 10:12 a.m.
retagged Mar 03 '14, 9:50 a.m. by Laura W. Hinson (161●2●6)
I have CLM help locally installed
The URL is https://localhost:9443/clmhelp/index.jsp There is a Search field in the top left. The search always returns 'Nothing found' even though the topic is there when I browse. The online help at http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m4/index.jsp has the same search field but it works fine |
4 answers
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Thanks Donald.
I just installed CLM 401 using the simple default standard configuration options for a local install. I did not notice the help feature being installed particularly. I can browse the contents but if I search for anything it says 'not found' even though the content is there. Doing the same search on the IBM online help succeeds. I will look at the configuration link you provided, thanks. |
If you took the default installation option, then you are now accessing the help content remotely (hosted on ibm.com). It's quite easy to verify. On your CLM server, open a browser and put in the URL https://127.0.0.1:<port>/clmhelp/remote/remotehelp.jsp. In that page, you should an entry with the URL http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1. If you disable it, you will not be able to see any help content. If you want the content locally, follow the link the I provided earlier. Once done, you should be able to search within the local help content.
https://jazz.net/help-dev/clm/topic/com.ibm.help.common.rational.remote.web.doc/topics/t_configure_local_help.html |
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I installed CLM with all basic standard settings I think.
I did not choose any specific options for help. I don't think there are any help options during CLM basic installation. When I am using RRC I click on the help link and it opens the URL https://localhost:9443/clmhelp/index.jsp Which is local help I think The local help is browse-able and has all the content but the search field does not find anything. |
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actually I have just found that doing the search from the index tab field works.
Doing the search from the 'search' field above the tabbed area on the left does not work. I will just use the index tab field |
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Just to confirm, when you said the help system is locally installed, have you following the steps in this document?
https://jazz.net/help-dev/clm/topic/com.ibm.help.common.rational.remote.web.doc/topics/t_configure_local_help.html
Also, when you first used the search function, did you notice the index being built (a progress bar should appear for one or two minutes)?