java.lang.Null.PointerException Internal error 500
I was trying to create requirements in my project.But whenever i click on Requirement manager it's asking me to login again and whenever i login there it's showing the following errors.
"The following server error occurred while connecting to the external provider.Please check with your administrator and try again later.java.lang.Null.PointerException(More information found at entry [144ccb7ffal2bcef]in RRS server log)"Internal error 500 " .
"The following server error occurred while connecting to the external provider.Please check with your administrator and try again later.java.lang.Null.PointerException(More information found at entry [144ccb7ffal2bcef]in RRS server log)"Internal error 500 " .
2 answers
1)I checked the rm admin page and i run all the jobs regarding requirement.But in Job status it's showing the requirement as failed?
2)IBM DB2->DB2COPY(default)->General Admission Tools->Control Centre->All systems->BEL-PC->Instances->DB2->Database
There it showed all the databases like CCM,JTS,QM,RICM,RIDW and for all it's showing NOT Connected Status.Should i connect it?
3) Where can i find this RRS Server log?
2)IBM DB2->DB2COPY(default)->General Admission Tools->Control Centre->All systems->BEL-PC->Instances->DB2->Database
There it showed all the databases like CCM,JTS,QM,RICM,RIDW and for all it's showing NOT Connected Status.Should i connect it?
3) Where can i find this RRS Server log?
Comments
hi Archana,
You can look into rm.log file for further erros.
Hi Archana,
can you please tell us some more about your setup? It looks as though this is a local test installation of CLM ... with DB2 and tomcat? The DB2 databases need to be started. Tomcat obviously is started otherwise you would not see a webpage.
You can find the logs on the server (local PC?) where Tomcat is running. If you installed the jazz team server in e.g. C:\IBM then the path to the log files is:
C:\IBM\JazzTeamServer\server\logs
One of the logfiles will the the rm.log
Please advise if your setup is different from what I guessed.
Best,
Arne
Comments
Arne Bister
JAZZ DEVELOPER Dec 07 '13, 2:47 p.m.Hi,
while you probably need to look at the indicated server log for details, my gut feeling says it could be something with the underlying database / database tables. When the database is not available, disk full or database user has no permissions, this could be one of the resulting errors.
You (or your admin) needs to look at the /rm admin page, usually https://<jazz server>:<port>/rm/admin , e.g. https://jazz.acme.com:9443/rm/admin