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question asked: Oct 23 '13, 4:17 p.m.
question was seen: 4,962 times
last updated: Oct 24 '13, 8:03 a.m.

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RRC Browser plug in issues.

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Sterling Ferguson-II (1.6k●13●288●273) | asked Oct 23 '13, 4:17 p.m.
Hello,

We are working with FF 17ESR and IE9. It seems when we test out the editing of graphical artifacts like "Finalized Transaction" (User Interface Sketch) in JKE Banking, it's almost 50/50 if we can edit the graphic or not. 

We have the rrc plugin installed.

Any thoughts on getting this up to 100%? When we edit, everything is fine, when it "doesn't work", we can click Edit, but no image ever shows for editing.

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Paul Ellis (1.3k●6●13) | answered Oct 24 '13, 8:03 a.m.
JAZZ DEVELOPER

Hi Sterling,

Did you checkout the advice, mainly from Stef in https://jazz.net/forum/questions/120599/rmbrowseraddon-40300-graphical-editor-error-crrrw7386e ?

In this instance, https://jazz.net/library/article/1088/ - go passed the install/uninstall parts, should help you to dig deeper into this.

I am always sceptical of any intermittent behaviour.  Are you able to tell us anything else such as the RRC version, I am assuming 4.0.3 on Windows 7?

Kind regards,

Paul

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