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RTC4.0.4 install issue (10 pakages cannot be found)


Victoria Jing (1334) | asked Oct 14 '13, 1:26 a.m.

HI all

we are planning to creating custom report with BIRT and RTC, we need to install a free trial to see how it goes first, but sadly, I got stuck when I was intalling the software.

CLM-Web-Installer-Win-4.0.4.zip

CLM-Web-Installer-Win-4.0.5M2.zip 

(Install Jazz Team Server, the trial license keys, and the applications. )

I was going to isntall the latest version in my PC: WINDOWS XP x86 , but exprienced below error, then I reinstall with 4.0.4, same error, can any expert help me here? thanks.

below is the error:

The com.ibm.team.install.jfs.app.jts package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.product-clm package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rtc package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rdm package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rqm package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.

  The com.ibm.team.install.jfs.app.jts package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.

  The com.ibm.team.install.jfs.app.product-clm package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.

  The com.ibm.team.install.jfs.app.rtc package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.

  The com.ibm.team.install.jfs.app.rdm package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.

  The com.ibm.team.install.jfs.app.rqm package specified in the C:\RTC\im\win32.win32.x86\install-server.xml file cannot be found.

Accepted answer


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Karl Weinert (2.0k52736) | answered Oct 15 '13, 3:55 p.m.
JAZZ DEVELOPER
edited Oct 16 '13, 9:15 a.m.
This is likely to be a problem accessing the Installation Manager Repository on jazz.net

Just wanted to add, as Piotr had mentioned, this could also be a temporary problem with the jazz.net repositories.

Here are the two repositories.
4.0.4 repository:
https://jazz.net/downloads/clm/4.0.4/4.0.4/install-repository/clm-offerings/repository
4.0.5M2 repository:
https://jazz.net/downloads/rational-doors/4.0.5/M2/install-repository/dng-offerings/repository/repository.config

If you can access them using a web client on the server you are installing on, then it might be a proxy issue.
Installation Manager can be configured  to use a proxy under File > Preferences > Internet > HTTP Proxy.

If you don't have access to the links above you will need to download the full IBM Installation Manager Repository for the version you want to install.
This will be under the "IBM Installation Manager Repositories" section of the downloads page.

Downloads
4.0.4
https://jazz.net/downloads/rational-team-concert/releases/4.0.4?p=allDownloads
4.0.5M2
https://jazz.net/downloads/rational-team-concert/milestones/4.0.5M2?p=allDownloads

Full RTC server Repository:
4.0.4
https://jazz.net/downloads/rational-team-concert/releases/4.0.4/JTS-CCM-QM-RM-repo-4.0.4.zip
4.0.5M2
https://jazz.net/downloads/rational-team-concert/milestones/4.0.5M2/JTS-CCM-QM-RM-repo-4.0.5M2.zip

To install using the full Repository download:
1. Unzip the zip file to a location that is accessible to the users that want to install it.
2. Open Installation manager and go to file-> preferences
If you don't have IM installed already you can use the one included with the web installer
...CLM-Web-Installer-Win-4.0.4\im\<os>\install.exe
I don't have a Linux example but it is in the same directory and is probably called install.
3. Highlight Repositories and select Add Repository
4. Put in the path to the location of the directory that contains the repository.config file
Note there may be multiple repository.config files, use the one in the highest level directory.

If you need any clients you will need to do the same thing or you can just download the "plain .zip file" version from the Downloads links above. This will allow you to just unzip the client and use it without having to install it.
Victoria Jing selected this answer as the correct answer

Comments
Don Yang commented Oct 16 '13, 1:17 a.m.

Could XP itself be a problem as it is not tested?


Karl Weinert commented Oct 16 '13, 9:09 a.m.
JAZZ DEVELOPER

Hi Don, I doubt it has to do with XP directly. I have installed on XP frequently in the past.
I can reproduce this error on Windows 7  by putting a non-existent ip address in my hosts file for jazz.net and running launchpad


Victoria Jing commented Oct 17 '13, 4:21 a.m.

corporate blocked all ports other than 80, that's why I cannot install by using IM. I download the repos manully, have sucessfully installed it. thanks Karl

2 other answers



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Piotr Aniola (3.7k1635) | answered Oct 14 '13, 4:15 a.m.
I believe there was a recent outage on our download page, and the web installer was not able to download the packages.
Please try again, I think it should work now. If it doesn't please download the repos locally and add them to IM. They can be found on the "all downloads" subpage.

Comments
Victoria Jing commented Oct 14 '13, 10:02 p.m.

can you please give me a like to get those packages? thanks.


permanent link
Piotr Aniola (3.7k1635) | answered Oct 15 '13, 4:09 a.m.
https://jazz.net/downloads/rational-team-concert/releases/4.0.4?p=allDownloads
Go to IBM Installation Manager Repositories section and choose the relevant repo.

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