Who owns defects
We have separate users testing and developing. When defects are found while testing, a tester creates a defect and it's eventually assigned to a development reource (owner). The testing team is using the "Created By" field to represent the tester and the "Owned by" field to represent the developer. When a tester leaves the team it creates a problem (since the "Created By" field can not be changed).
There are probably better ways to manage ownership and I'm looking for recommendations (and hopefully doc) that says how.
There are probably better ways to manage ownership and I'm looking for recommendations (and hopefully doc) that says how.
2 answers
"Created by" should just be used to mean what it says ... i.e. the user that originally created the work item. What is meant by "represent the tester"? Is the "the tester that is supposed to verify that the defect has been fixed"? If so, I'd just use the "Approval" mechanism, add a "verified" approval, and assign the tester as the owner of that approval.
We have a similar thing. While yes, we use the Approval mechanism and the creator does not HAVE to be the approver, if someone leaves the team/company and are no longer in RTC, the developer may or may not know who they should then use as the approver. Since approval records are not auto-created by RTC (nor do we auto-create them with additional tooling), it is the responsibility of the developer to add the approval record and select the approver.
For this, we have requested that our managers notify the RTC Administrators when someone leaves the company/organization who is still the CreatedBy of unresolved Defects and we can bulk-change them using a V3.0 eclipse client (3.0 allowed it, and the functionality was removed in 4.0). I have tried to do the workarounds where you can make the creator attribute R/W but there is still an issue getting permissions since I can't find a permissions switch to allow certain roles to change that attribute even if R/W. I have a current PMR open for this.
For this, we have requested that our managers notify the RTC Administrators when someone leaves the company/organization who is still the CreatedBy of unresolved Defects and we can bulk-change them using a V3.0 eclipse client (3.0 allowed it, and the functionality was removed in 4.0). I have tried to do the workarounds where you can make the creator attribute R/W but there is still an issue getting permissions since I can't find a permissions switch to allow certain roles to change that attribute even if R/W. I have a current PMR open for this.
