Error 500 accessing web Administration Panel Buildforge 8.0
After installing Buildforge 8.0 from jazz.net, encountering the following error when attempting to access the Administration panel in the WebUI (at http://URL/fullcontrol/index.php?mod=administration):
[Tue Oct 01 16:01:36 2013] [error] [client ****] PHP Warning: fclose() expects parameter 1 to be resource, boolean given in /opt/buildforge/webroot/public/javascripts/translator.js.php on line 29, referer: http://URL/fullcontrol/index.php?mod=administration&action=system.view
The tomcat webapp is set up as a cnamed vhost from the FQDN of the server (which itself is a RHEL 6.4 VM), and looks like the following:
<VirtualHost *:80>
ServerAdmin **
DocumentRoot /opt/buildforge/webroot/public
ServerName buildforge.***.com
ServerAlias buildforge* buildforge.*
<Directory />
Options FollowSymLinks
AllowOverride All
</Directory>
<Directory /opt/buildforge/webroot/public>
Options Indexes FollowSymLinks MultiViews
AllowOverride All
Order allow,deny
allow from all
</Directory>
ErrorLog /var/log/buildforge_web.error_log
CustomLog /var/log/buildforge_web.access_log common
</VirtualHost>
I have no idea where to go from here. I cannot even get 7.1.3.5 or 7.1.3.4 to install because when trying to set up MySQL, I cannot progress as the test connection disappears and I can't move forward in the install steps
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With me the Build Forge 7.1.2 is working in Firefox and Chrome but not in the IE. the immediate redirection page appears and Error 500. Not sure why it is happening with My IE only. other users can access the URL easily.
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Hello,
If I were to approach this issue and try to break it down. I would start with where is the error coming from? The 500 error is a server error being displayed in IE. All other browsers work. So it must be something with how IE is processing the page. By your comment it is not clear if other peoples IE's are working too or if it's just yours. We can take a two prong approach.
1. All other browsers work except your one instance of IE. Meaning your co-workers IE's work and only yours does not.
A. I would first check the version of IE that you are using and make sure that it's a supported version. For IBM products are required to support FF but not always other browsers (At least I think). It could be that your co-workers are using a different version of IE than you and you may need to roll back.
2. Your IE and all other browsers work and NONE of your co-workers IE's are working either.
A. I would check to see if you have requirements to maintain a certain version of IE. Meaning that everyone accessing BF must have the same version and it's not a supported version.
B. APPLIES TO EITHER OPTION ABOVE
You can turn off the Friendly HTTP error messages. This will make it so IE does not suppress a potential error message that could be useful to figuring out what this issue is. For the sake of time, you can google it to get a better understanding of it.
Let us know if this helps.
Thanks!!!
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Understand your point. With the deselection of HTTP friendly messages I got the error as Error 500: java.lang.NullPointerException Irritating me as comp not allowing other browsers but anyways I am using it. One thing I observed in the Firefox. While using build forge its crashing after sometime. And its happening only when I am using build forge urls. Chrome thank god working fine till now. In the logs no where I found any crap issue. One more point is, it is happening with both build forge servers I have. Means something really configured in the my IE only. All company guys using same IE so that I dont think an issue.
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