How to integrate Service-Now and RTC?
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I am looking into how to use RTC to invoke a web service from Service-Now and have them populate a project in RTC, (i.e. stories or incidents from service-now to rtc) I am wondering if anyone has approached this or have any information to help me find a solution.
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there is no built in facility. there are some apis one could write code to, to accomplish this task.
(I wrote a couple different integrations for Salesforce Service Cloud). there are also a couple good companies that have general purpose integration tools that work with RTC. I'm not sure about ServiceNow. Tasktop (Sync) and Kovair (Omnibus) are two I have worked with. Doing it by yourself is doable, with reasonable support.. Maintaining it is always a pain!... it is not for the faint of heart however. http://www.ibm.com/developerworks/rational/library/10/synchronizedatarepositoriesbyusingtherationalteamconcertitemconnector/index.html?ca=drs- |
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