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question asked: Aug 09 '13, 8:43 a.m.
question was seen: 3,171 times
last updated: Aug 09 '13, 9:06 a.m.

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IE 8 and 9 Java settings

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jim Stevens (1●2●9) | asked Aug 09 '13, 8:43 a.m.

HI

In RTC when I select the down arrow on the menu bar the menu flashes and will not allow you to select any of the options. I think this is a JAVA setting in IE or on the java console however I have not been able to identify the exact setting that controls this behaivor.

Any suggestions?

Thank You

Jim

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Krzysztof Kaźmierczyk commented Aug 09 '13, 8:51 a.m.

Hi Jim,
I would investigate it in following way:
1. In IE 9 press F12 to enable developer tools.
2. Reproduce the issue => You should have any error message in console tab. Could you provide this error message?

Best regards,
Krzysztof Kazmierczyk

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Abraham Sweiss (2.4k●13●31) | answered Aug 09 '13, 8:50 a.m.
Hi Jim,

The first thing that comes to mind is to validate being able to execute jvascript in IE has not been disabled.
Questions:
1. Does this issue occur in firefox
2. Does the issue occur in both IE 8 and 9
3. Which version of RTC is being used
4. Can you provide more details about the menu..is it on a workitem, is it a custom attribute, ext..
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jim Stevens commented Aug 09 '13, 9:06 a.m.

Chrome works on my other VMs we are not allowed to install other browsers on the main machines.

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