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question asked: Aug 08 '13, 12:43 a.m.
question was seen: 5,211 times
last updated: Aug 15 '13, 12:22 p.m.

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LDAP Settings

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Manoj Panda (393●4●67●62) | asked Aug 08 '13, 12:43 a.m.
JAZZ DEVELOPER

Current Env: CLM 4.0.3, DB2 and WAS with LDAP.  Whenever, I try to import the users I get following error " an error response was received from the jazz team server status=500"

I have also attached the screenshot here.

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Piotr Aniola (3.7k●1●17●38) | answered Aug 08 '13, 4:15 a.m.
If there is an error 500, there probably is a corresponding stack trace in the application server log:
<WebSphere install dir>/AppServer/profiles/<profile name>/logs/<server name>/SystemOut.log or SystemErr.log
This stack trace will tell you what the cause of the failure is.
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Manoj Panda commented Aug 15 '13, 12:22 p.m.
JAZZ DEVELOPER

Thank you very much. Actually the all the WAS service stopped  because the the login password changed which was also responsible for to start the WAS Service.

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Abraham Sweiss (2.4k●13●31) | answered Aug 08 '13, 8:15 a.m.
When the issue occurs, does the error appear right away, or does the import take a minute or so before the 500 response is returned.  If this is the case and there is a proxy server in the topology, I would check to see what the ServerIOTimeout in the plugin-cfg.xml is set to.  The value may need to be increased to prevent the plugin from timing out long lived requests.

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