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question asked: Jul 01 '13, 5:55 p.m.
question was seen: 4,508 times
last updated: Oct 02 '13, 12:05 a.m.

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Resolution Automation in RTC workflow

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Sean Burke (378●9●144●247) | asked Jul 01 '13, 5:55 p.m.
edited Jul 01 '13, 5:56 p.m.
In an RTC workflow is it possible to automate a resolution action?   For example if a resolution selected is "more information required" can an email be triggered to the person who entered the request?

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Ralph Schoon (63.3k●3●36●46) | answered Jul 02 '13, 2:43 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
As far as I can tell, you would have to create a so called work item save participant or a service for that. Also, there is currently no special notification like that. See http://jorgediazblog.wordpress.com/2013/06/28/rtc-custom-scheduled-async-task-example-explained/ or https://rsjazz.wordpress.com/2012/07/31/rtc-update-parent-duration-estimation-and-effort-participant/ for more information. The service is the cleaner solution, since it does not run in the UI thread.
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