Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Why are the Workitem Templates disappearing?

Questions
Tags
Users
Badges
Maria Amalan
(78●43●66) Jun 26 '13, 4:40 a.m.
 I am using RTC Client version 3.0.1 and server version 4.0. Since the versions are compatible (as seen in below link), I am not facing any glaring issues. But when I create a workitem template and log out of the eclipse client and log back in, the templates are not seen in the Process Configuration. Why is this happening? Could it be because of the version difference between client and server? Or this is due to some other reason? Please help.

0 votes

2 answers
4,768 views
0 votes

2 answers

Permanent link
Eric Jodet
JAZZ DEVELOPER (6.3k●5●111●120) Jun 26 '13, 8:16 a.m.
 Hello Maria,

Please confirm.
Thanks
Eric.

3 votes

Comments
Maria Amalan
Jun 26 '13, 8:39 a.m.

Yes, your right Eric. This is exactly what is happening with me. Additionally, sometimes the template is not seen while creating workitem with template as well.

Eric Jodet
JAZZ DEVELOPER Jun 26 '13, 8:41 a.m.

Thanks Maria,

you may add a comment in this defect to notify dev that you're impacted by this issue.

Thanks
Eric.

Permanent link
Anthony Kesterton
JAZZ DEVELOPER (7.5k●9●180●136) edited
Jun 28 '13, 10:02 a.m.
Hi Maria

If you use the web UI, you will be able to bypass any problems with 3.x RTC clients.  The functionality of creating and working with process templates is very good in 4.0, and I have stopped using the Eclipse client for this work.

[Edit] It turns out that you need to do work item templates in the Eclipse client (unless anyone can confirm otherwise)

regards

anthony

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 12,020

Question asked: Jun 26 '13, 4:40 a.m.

Question was seen: 4,768 times

Last updated: Jun 28 '13, 10:02 a.m.

Confirmation Cancel Confirm