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question asked: Jun 17 '13, 10:38 p.m.
question was seen: 3,934 times
last updated: Jun 18 '13, 11:43 p.m.

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Can't use BIRT in a RTC3.0 instance.

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Guo Feng Xie (15●1●7●9) | asked Jun 17 '13, 10:38 p.m.
retagged Jun 18 '13, 10:38 a.m. by Amy Laird (165●1●4)
I am using BIRT with RTC3.0(https://ratsuiteapaao1.cn.ibm.com:9445/ccm/) now.  Data couldn't be found in below tables(STATE ,TYPE, PRIORITY, WORKITEM_STATES) , it showed "the info no available".

Since I have upgraded our server build, I'm not sure whether this problem caused by upgrading.  Is it because missing something during the upgrading?

I'm successful to use BIRT in RTC2.0 instance and other RTC 3.0 instances.  So the version of BIRT and RTC client are OK.


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Krzysztof Kaźmierczyk (7.5k●4●80●103) | answered Jun 18 '13, 2:38 a.m.
There might be something with your datawarehouse. Could you go to /ccm/admin and see your datawarehouse jobs status? Are they running?
Guo Feng Xie selected this answer as the correct answer
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Guo Feng Xie commented Jun 18 '13, 11:43 p.m.

Thanks Krzystof. You are correct. After checking, the etl jobs were failing. Thus, After triggering all jobs. Everything is ok!

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