issues working RTC 4.0.1- performance issues
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Hi
This is on behalf of our client.
They are having both Clearcase 7.0 and RTC 4.0.1. one a single server(windows 2008 & 16GB RAM) clearcase is already installed and we installed RTC 4.0.1(tomcat server and Derby database). While configuring RTC, we are experiencing errors in tomcat and while accessing clients.
When we click on a user in user management, A pop up is showing with the following message:
Type error: "local storage is undefined"
The following error is in the tomcat server:
[http-bio-9443-exec-19]WARN com.ibm.team.lpa.http
-CRJCA0042W Host https://locathost:9443 has indicated a problem with an LPA request
For 3-4 weeks the server worked fine. Because of the errors we could not access anything on server so we uninstalled and re-installed RTC, now the errors are right after the installation.
Can any one figure out the issue and guide me further to clear the above issues.
Thank You.
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One answer
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The first type error can be investigated in the following ways:
The second error with regards to the LPA means that the server is trying to create an LPA, or send a request between applications and incurred a problem. There are two red flags here:
I would recommend opening up a PMR with IBM Support to review your log files and help to determine whats going on. The relevant log files are in server/logs and server/tomcat/logs directories.
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