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question asked: Apr 13 '13, 6:37 p.m.
question was seen: 5,047 times
last updated: Apr 16 '13, 10:20 a.m.

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Relatoinship between State groups and resolved workitems

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frank malin (32●8●7) | asked Apr 13 '13, 6:37 p.m.
I've recently added a  returned state to work item flow with 2 new resolutions: "Unrecreatable" "More Info".
I've set the state group to "In Progress" on the "Action Resolution" and "Resolution" for "More Info"
I've set the "Returned" State group to "Closed".

I run a query (created in eclipse client), using "State" is "Resolved" all "Returned" work items show up in the query regardless of the resolution.

I've read: https://jazz.net/library/article/565/
Which states: Basically, Action Resolution overrides Resolution which overrides State.

It seems like the query uses just the state group, without considering the groups defined at the other levels?
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Lily Wang commented Apr 14 '13, 10:11 p.m.

Hi Frank,

If you select "Resolved" as the status in the query, the query result returns all states that belong to "Closed" state group.

You can find the explanation from https://jazz.net/library/article/1007/#variables

Regards,

Lily

frank malin commented Apr 16 '13, 10:20 a.m.

Lily,
The problem which I have is that all work items which are in returned state show up in the resolve query. I had tried to override the state group of the resolution by assigning "information needed" as an "in progress" state group.
The query seem to only look at the state group associated with the state, and does not look at the overrides associated with the resolution.

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sam detweiler (12.5k●6●195●201) | answered Apr 14 '13, 7:49 a.m.
How did you specify that the resolution code should be in a different State Group?  On my 4.0.1 system I can only select State and Group.


Comments
frank malin commented Apr 14 '13, 12:14 p.m.

Sam,
The Resolution table, and Action table have a group column which contains the "state group" information in a pull down when editing.
In the action table, every resolution can be set to a different group based on actions.


Here is a jazz.net article which talks about resolution:https://jazz.net/library/article/565/

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