Help needed with opening service request/PMR online
Hello,
I hear the message that says "open PMR online on ibm.com/support" everytime I call IBM-SERV to raise PMR. When I login, I don't see any eligible products to raise PMR though I see the customer number in my profile. I was asked to contct srhelp@us.ibm.com. I got no response after several emails. IBM-SERV have no comment on this!
Not sure how to go from here. Please help.
Thanks
Sunil
Accepted answer
Sunil
Depending on the region you work, Send your support request to one of the following addresses:
Your e-mail will be processed manually, to make sure that it reaches the most appropriate Technical Support Engineer.
Depending on the region you work, Send your support request to one of the following addresses:
- Europe, Africa and Middle-East: sw_support_emea@nl.ibm.com
- North America: sw_support@us.ibm.com
- Asia Pacific: sw_support_ap@au.ibm.com
Your e-mail will be processed manually, to make sure that it reaches the most appropriate Technical Support Engineer.
- Use the subject line to give a very brief description of your issue
- In the body of your e-mail, state your ICN and give more details about your issue, including information about your environment and the version of the Rational tools that you are using.
Hope this info helps
One other answer
Thanks, Rajesh.
@Sunil, may be we should get you setup with SR. It is rather very simple.
Would like me to setup something in way that we can walk you through this?
Let me know.
I took the liberty to forward your request to someone who may reach out to you on this.
@Sunil, may be we should get you setup with SR. It is rather very simple.
Would like me to setup something in way that we can walk you through this?
Let me know.
I took the liberty to forward your request to someone who may reach out to you on this.