Help needed with opening service request/PMR online
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SUNIL KUURAM (64●3●19●23)
| asked Mar 05 '13, 11:19 a.m.
retagged May 25 '13, 4:20 p.m. by Scott Rich (571●3●6) Hello,
I hear the message that says "open PMR online on ibm.com/support" everytime I call IBM-SERV to raise PMR. When I login, I don't see any eligible products to raise PMR though I see the customer number in my profile. I was asked to contct srhelp@us.ibm.com. I got no response after several emails. IBM-SERV have no comment on this!
Not sure how to go from here. Please help.
Thanks Sunil |
Accepted answer
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Sunil
Depending on the region you work, Send your support request to one of the following addresses:
Your e-mail will be processed manually, to make sure that it reaches the most appropriate Technical Support Engineer.
Hope this info helps SUNIL KUURAM selected this answer as the correct answer
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One other answer
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Thanks, Rajesh.
@Sunil, may be we should get you setup with SR. It is rather very simple. Would like me to setup something in way that we can walk you through this? Let me know. I took the liberty to forward your request to someone who may reach out to you on this. |
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