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Doors NG (rich client) could not connect to server


Laurent Sauvage (1111) | asked Feb 06 '13, 10:37 a.m.
edited Feb 06 '13, 10:38 a.m.
 Hello,

I've successfully installed DOORS NG (60 days, trial). 
Server is under Win 2008 64 bits. My workstation is under Win XP 32bits.

I've performed the following tests:

- Web client access from the server: OK
- Web client access from my workstation: OK
- Rich client access from the server: OK
- Rich client access from my workstation: failed

I enter my credentials but the login page keeps displaying in a loop.

The configuration file looks good:

home=C:\Program Files\IBM\DOORSNGC
serverurl=https://w2k864fr:9443/rm

where w2k864fr is the name of the server. Ofc I can ping the server, and 9443 port is in listening state. (not filtered)

I looked at "SystemOut.log" to find some explanation, here is what I get :

06 Feb 2013 16:10:04:984 [INFO] Completed DOORS configuration initialisation
06 Feb 2013 16:10:15:703 [INFO] Checking server build version against minimum server version requirement: 
06 Feb 2013 16:10:15:718 [INFO] Minimum server version required:4.0.1, Version of connected Server: 4.0.1
06 Feb 2013 16:10:15:765 [WARN] Authentication required
06 Feb 2013 16:10:15:765 [WARN] RrsResponseProcessor::startAuthentication 401 JAZZ_WEB_OAUTH_HEADER=https://w2k864fr:9443/jts/oauth-authorize?oauth_token=62dcae6ac48941a3b502cb339c216e6e JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=
06 Feb 2013 16:10:15:765 [WARN] RrsResponseProcessor::startAuthentication 302 JAZZ_WEB_OAUTH_HEADER= JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=authrequired authUri=https://w2k864fr:9443/jts/j_security_check
06 Feb 2013 16:10:15:781 [WARN] RrsResponseProcessor::followRedirect https://w2k864fr:9443/jts/authenticated/identity?redirectPath=%2Fjts%2Foauth-authorize%3Foauth_token%3D62dcae6ac48941a3b502cb339c216e6e 200
06 Feb 2013 16:10:23:484 [WARN] Logon failed.  Clearing cached credentials and permitting retry
06 Feb 2013 16:10:23:484 [WARN] RrsResponseProcessor::startAuthentication 401 JAZZ_WEB_OAUTH_HEADER=https://w2k864fr:9443/jts/oauth-authorize?oauth_token=62dcae6ac48941a3b502cb339c216e6e JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=
06 Feb 2013 16:10:23:734 [WARN] RrsResponseProcessor::startAuthentication 302 JAZZ_WEB_OAUTH_HEADER= JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=authrequired authUri=https://w2k864fr:9443/jts/j_security_check
06 Feb 2013 16:10:23:750 [WARN] RrsResponseProcessor::followRedirect https://w2k864fr:9443/jts/authenticated/identity?redirectPath=%2Fjts%2Foauth-authorize%3Foauth_token%3D62dcae6ac48941a3b502cb339c216e6e 200
Is it a certificate problem? I noticed that it has been established for a "localhost" machine, not for the name of my server.

Could s.o. help me please?

Thank you very much.

One answer



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Vatsala Ramachandran (12314) | answered Feb 07 '13, 4:25 a.m.
Hello

Further investigations are required to get exactly what is wrong. So to best track this, please raise this as a PMR with Support  

Thanks
Vatsala

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