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Doors NG (rich client) could not connect to server

 Hello,

I've successfully installed DOORS NG (60 days, trial). 
Server is under Win 2008 64 bits. My workstation is under Win XP 32bits.

I've performed the following tests:

- Web client access from the server: OK
- Web client access from my workstation: OK
- Rich client access from the server: OK
- Rich client access from my workstation: failed

I enter my credentials but the login page keeps displaying in a loop.

The configuration file looks good:

home=C:\Program Files\IBM\DOORSNGC
serverurl=https://w2k864fr:9443/rm

where w2k864fr is the name of the server. Ofc I can ping the server, and 9443 port is in listening state. (not filtered)

I looked at "SystemOut.log" to find some explanation, here is what I get :

06 Feb 2013 16:10:04:984 [INFO] Completed DOORS configuration initialisation
06 Feb 2013 16:10:15:703 [INFO] Checking server build version against minimum server version requirement: 
06 Feb 2013 16:10:15:718 [INFO] Minimum server version required:4.0.1, Version of connected Server: 4.0.1
06 Feb 2013 16:10:15:765 [WARN] Authentication required
06 Feb 2013 16:10:15:765 [WARN] RrsResponseProcessor::startAuthentication 401 JAZZ_WEB_OAUTH_HEADER=https://w2k864fr:9443/jts/oauth-authorize?oauth_token=62dcae6ac48941a3b502cb339c216e6e JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=
06 Feb 2013 16:10:15:765 [WARN] RrsResponseProcessor::startAuthentication 302 JAZZ_WEB_OAUTH_HEADER= JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=authrequired authUri=https://w2k864fr:9443/jts/j_security_check
06 Feb 2013 16:10:15:781 [WARN] RrsResponseProcessor::followRedirect https://w2k864fr:9443/jts/authenticated/identity?redirectPath=%2Fjts%2Foauth-authorize%3Foauth_token%3D62dcae6ac48941a3b502cb339c216e6e 200
06 Feb 2013 16:10:23:484 [WARN] Logon failed.  Clearing cached credentials and permitting retry
06 Feb 2013 16:10:23:484 [WARN] RrsResponseProcessor::startAuthentication 401 JAZZ_WEB_OAUTH_HEADER=https://w2k864fr:9443/jts/oauth-authorize?oauth_token=62dcae6ac48941a3b502cb339c216e6e JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=
06 Feb 2013 16:10:23:734 [WARN] RrsResponseProcessor::startAuthentication 302 JAZZ_WEB_OAUTH_HEADER= JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=authrequired authUri=https://w2k864fr:9443/jts/j_security_check
06 Feb 2013 16:10:23:750 [WARN] RrsResponseProcessor::followRedirect https://w2k864fr:9443/jts/authenticated/identity?redirectPath=%2Fjts%2Foauth-authorize%3Foauth_token%3D62dcae6ac48941a3b502cb339c216e6e 200
Is it a certificate problem? I noticed that it has been established for a "localhost" machine, not for the name of my server.

Could s.o. help me please?

Thank you very much.

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Hello

Further investigations are required to get exactly what is wrong. So to best track this, please raise this as a PMR with Support  

Thanks
Vatsala

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Question asked: Feb 06 '13, 10:37 a.m.

Question was seen: 6,788 times

Last updated: Mar 20 '13, 3:01 a.m.

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