Automating MustGather and other diagnostic collection using AutoGather

The manual collection of Performance MustGather is quite a complicated series of steps - see for example the DOORS Next Performance MustGather.

AutoGather is a new diagnostic application to help by automating large parts of the MustGather collection, which can also be used for other diagnostic collection needs.

Introduction

The manual collection of Performance MustGather is quite a complicated series of steps - see for example the DOORS Next Performance MustGather - often requiring an IBM support engineer to run a call coordinating actions among several client personnel including at least one JazzAdmin and a user; the user reproduces the problem while the other client personnel capture information, such as triggering javacores every thirty seconds during the reproduction. Around this main collection there are various pages and files which need to be combined with the ISADC logs to attach to the support case. This complexity often causes some of the files to be missed and this typically won't be discovered until after the call has finished, and may require the complete collection to be repeated.

AutoGather is a new diagnostic application to help by automating large parts of the MustGather collection - requiring only a JazzAdmin and the user to reproduce the problem - and speeds up the collection, with no possibility that parts of the collection will be missed.

In addition to expediting collection of Performance MustGather, AutoGather can meet other needs for logs collection, such as:

• Remote Gather - simplifying log collection from multiple servers
• "Super" ISADC - collects everything that ISADC collects and also collects javacores, verbosegc, server startup and configuration details
• Monitoring - run AutoGather for a period (e.g. one hour, or twenty four hours) collecting javacores and other information at regular intervals
• Gathering DEBUG loggers - automatically enables loggers to DEBUG at the start of the collection and reverts these when the collection finishes

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Related topics: Deployment web home, Deployment web home

External links:

• IBM

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